VoIP Engineer (RingCentral Number Porting Specialist) - Temp/Contract

Salt Lake City • Austin, TX

280d • Remote

About The Position

We are seeking a VoIP Engineer / Unified Communications as a Service (UCaaS) Specialist with experience in RingCentral to support a 6-month project focused on managing number porting for a large-scale fax migration initiative. The ideal candidate will have expertise in number porting processes, working within RingCentral's administrative portal, and troubleshooting porting-related issues.

Requirements

• Experience with RingCentral (mandatory) - strong understanding of its number management and porting processes.
• VoIP / UCaaS Experience - minimum 2 years working with VoIP systems, SIP trunking, and number porting.
• Familiarity with Porting Regulations - knowledge of FCC porting rules, carrier requirements, and documentation standards.
• Strong Troubleshooting Skills - ability to diagnose and resolve porting issues efficiently.
• Excellent Communication - ability to coordinate with carriers, vendors, and internal teams to ensure seamless execution.
• Attention to Detail - meticulous in handling documentation, tracking progress, and ensuring compliance with porting guidelines.

Nice To Haves

• Experience with fax solutions over VoIP
• Previous work with large-scale number porting projects
• Experience with other UCaaS platforms besides RingCentral

Responsibilities

• Manage Number Porting: Oversee the end-to-end number porting process, including submitting requests, tracking progress, and resolving any issues that arise.
• Work with Carriers & Vendors: Communicate with carriers, vendors, and internal teams to ensure smooth and timely number transfers.
• RingCentral Administration: Utilize the RingCentral admin portal to configure numbers, assign services, and ensure proper routing for fax functionality.
• Troubleshoot Porting Issues: Identify and resolve any challenges related to porting, including rejections, incorrect documentation, and escalations.
• Documentation & Reporting: Maintain accurate records of porting requests, completion timelines, and any delays or issues encountered.
• Support & Training: Provide guidance to internal teams on best practices for number porting and RingCentral administration as needed.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support