VNA Resource Assistant

St. Luke’s University Health Network•Bethlehem, PA

22h

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Resource Assistant will contribute to the effective operations of our VNA services by performing a variety of tasks that support the daily functions of our home health and hospice departments in all locations. Effective and organized coordination, along with a strong attention to detail, is essential to support the agency in achieving quality, financial, and patient outcomes.

Requirements

High school diploma or equivalent required.
Demonstrated accomplished clerical position in an office setting.
Computer proficiency in Microsoft Office Suite and Adobe Acrobat.
The ability to take initiative, prioritize tasks effectively, and maintain strong organizational skills.

Nice To Haves

Associate or bachelor’s degree in a related healthcare field preferred.

Responsibilities

Responsible for the organization and maintenance of electronic files related to staff education and regulatory compliance as directed by Quality leadership.
Assists with VNA inventory and purchasing duties as directed.
Assists in the preparation of monthly statistical reports for various VNA committees or meetings as requested by gathering data from various sources.
Assists the Education Coordinators and Quality staff in their role with clerical support for orientation and ongoing education throughout the year.
Responsible for electronically updating agency policy and procedures.
Collaborate and communicate effectively with office and clinical staff in order to promote timely exchange of information required for database maintenance or various performance improvement initiatives.
Communicate effectively via telephone, screening calls, and referring to appropriate personnel.
Responsible for preparing meeting packages and taking minutes as directed.
Responsible for scheduling meetings and rooms as directed.
Demonstrates proficiency in the use of Microsoft Suite, Adobe Acrobat and other computer systems as needed.
Act as a backup to other personnel for data entry and database maintenance as needed.
Maintain thorough and accurate documentation.
Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Special projects and other related duties as requested by the VNA leadership team.