VLT Technician

Hollywood Gaming at Mahoning Valley Race Course

4d • $17

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Promoting a fun and exciting environment with a positive and upbeat attitude

Requirements

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy assisting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
• Must be able to listen and respond to visual and aural cues
• Must manage difficult or emotional guest situations, respond promptly to guest needs, solicit guest feedback to improve service, respond to requests for service and assistance, and meet commitments
• Must speak clearly and persuasively in positive or negative situations, listen and gets clarification, and respond well to questions
• Other duties, as needed
• High school diploma or general education degree (GED) preferred
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of America money and weight measurement, volume and distance.
• Possess ability to operate an adding machine and have basic computer skills.
• Be able to make quick, reasonable decisions regarding patron and team member interactions.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The Team Member is required to walk, climb or balance; stoop, kneel, crouch, or crawl, push, pull, carry, reach, bend, twist and talk or hear when performing job duties in varying work areas.
• Must be able to lift up to 100 lbs.
• Specific vision abilities required by this job include close vision, distance, color vision, peripheral vision and the ability to focus.
• Team Member must be drug and nicotine free.

Nice To Haves

• One to six months related gaming experience and/or training
• Previous Slot/VLT System experience with ACSC, SDS, CDS etc. preferred
• or equivalent combination of education and experience.

Responsibilities

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position
• Troubleshoot and repair all VLT machines and related equipment
• Safeguard all assigned areas
• Perform all VLT moves and conversions as directed
• Ensure that all gaming devices are in proper working order
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow team members
• Any and all duties as assigned by your Supervisor or a member of management
• Promoting a positive influence in the community and participating in company-sponsored events
• Ensuring regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair
• Ensuring functionality of the VLT maintenance system
• Interacting with VLT Operations personnel and guests while repairing VLT machine functions.
• Assist with every phase, including layout and installation
• Work on special projects as assigned
• Assist in maintaining adequate stock of parts necessary for repairs
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts
• Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming
• Assist guests with questions and concerns regarding VLT machines
• Maintains and repairs all VLT related equipment

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED