Vivistim Navigator

Mobia Medical•Dallas, TX

About The Position

The Vivistim Navigator plays a critical, patient-facing role within our Sales Operations team, serving as the primary point of contact for individuals interested in learning more about Vivistim. This role is the “face and voice” of Mobia Medical, guiding patients and caregivers through every step of their journey—from initial inquiry through treatment, therapy, and beyond. You will work closely with patients, caregivers, healthcare providers, and internal teams to ensure a seamless, supportive experience, helping individuals navigate complex healthcare systems and make informed decisions about their care.

Requirements

Clinical background required (BSN, ADN, RN, Social Work, OT, PT, or DPT) with active licensure
Experience in a hospital, clinic, or patient care setting with a focus on patient education and care coordination
Strong communication skills with the ability to guide patients through complex healthcare decisions
Experience working with CRM systems (e.g., Salesforce) and standard business tools

Nice To Haves

Experience working with stroke, neurology, or rehabilitation patients
Background supporting patients with advanced or implantable medical devices
Familiarity with insurance processes, explanation of benefits (EOBs), and healthcare terminology
Knowledge of coding/billing practices and care coordination workflows
CCM certification preferred

Responsibilities

Guide patients through their care journey
Serve as the primary point of contact for patients and caregivers interested in Vivistim
Answer questions via phone, email, and virtual meetings, providing clear and compassionate guidance
Support patients from initial interest through referral, consultation, implantation, and rehabilitation
Educate and support decision-making
Provide education on Vivistim therapy, including virtual and phone-based sessions
Share approved educational resources to help patients evaluate treatment options
Help patients understand insurance requirements, processes, and terminology
Coordinate care and remove barriers
Assist patients with scheduling consultations, procedures, and therapy appointments (OT/PT)
Support coordination of logistics such as transportation or therapy access when applicable
Navigate complex referral pathways and healthcare systems to streamline the patient experience
Collaborate cross-functionally
Partner with Sales and field teams to support patient identification and education efforts
Work with healthcare providers to ensure patients receive accurate and timely information
Maintain accurate patient records and manage interactions within CRM systems (e.g., Salesforce)
Drive engagement and follow-up
Maintain regular communication with patients and caregivers throughout their journey
Track patient progress and proactively follow up to ensure continuity of care
Support patients as they transition into advocacy and long-term engagement