About the position
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.
Responsibilities
- Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines.
- Represent yourself and the H&M Brand positively during customer interactions.
- Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
- Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
- Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams.
- Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team.
- Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team.
- Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team.
- Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
- Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation.
- Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information.
- Coach and develop the Store team´s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.
- Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement.
- Develop and coach talents and provide onboarding training to new colleagues.
- Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues.
- Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends.
- Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes.
- Secure window & styling execution according to visual & commercial guidelines.
- Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement.
- Secure a strong balance and the maintenance of price signs in windows and throughout the store.
- In collaboration with Facilities Management ensure all lighting is working correctly.
- Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind.
- Ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout.
- Keep sales floor and back of house clean, organized, and safe according to local security guidelines.
Requirements
- Curious and creative; always looking for inspiration.
- Proactive, solution focused, flexible, with effective communication skills.
- Experience with being solution focused to improve product presentation and commercial execution in store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Know how to manage, follow-up and act on selling equation and weekly sales reports.
Benefits
- 25% Staff Discount
- Medical, Pharmacy Vision and Dental Coverage
- Employee Assistance Program
- Vacation, Wellness, Holiday and Parental Pay
- 401K
- Commuter Benefits
- Health and Dependent Care FSA
- Access to Colleague Resource Groups (CRGs)
- Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off.
