Visual & Marketing Designer

Sendbird • San Mateo, CA

66d • $160,000 - $190,000

About The Position

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world's most popular apps-including industry leaders like Match Group, Rakuten, Yahoo, and Coupang-Sendbird powers over 7 billion messages every month. We are a team that enriches every touchpoint between the brand, product, and our users. We're looking for a Visual & Marketing Designer who can help bring Sendbird's brand and product experience to life through compelling visual design across various marketing channels. This role will lead the creation of on-brand graphic design for marketing campaigns and customer-facing materials, while also supporting UI/UX design efforts for our AI-based products. You'll play a key role in shaping a consistent and impactful visual experience across all platforms.

Requirements

• Native or bilingual proficiency in English, and proficient in Korean (both written and verbal communication)
• Strong aesthetic sense and the ability to interpret and apply brand identity in visual design
• Skilled in building and maintaining cohesive visual systems across channels
• Bachelor's degree in Visual Design, Graphic Design, or a related field
• Minimum of 4 years of experience in graphic and marketing design
• Experience designing for various digital and print media (web, social, ads, promotions)
• Proficiency in key design tools such as Figma, Photoshop, Illustrator
• Strong communication and collaboration skills, with experience working cross-functionally with marketing, product, and engineering teams
• Prior experience leading brand and marketing design at a startup
• Design experience related to AI products or services
• Understanding of UI/UX and web/mobile interface design

Responsibilities

• Create diverse graphic designs grounded in brand identity-including digital ads, social content, email campaigns, event visuals, and offline promotional materials
• Develop creative visuals that clearly communicate product and marketing messages
• Build and maintain a cohesive visual language that strengthens brand experience across all customer touchpoints
• Design and manage digital assets for websites, landing pages, and blogs
• Produce custom mockups and visual materials for Sales and Customer Support teams

Benefits

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company-subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to mental health services, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees