Visual Keyholder

H&M•Santa Clara, CA

37d•$21 - $24•Onsite

About The Position

As the Visual Keyholder, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights. For the role of Visual Merchandiser, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

Requirements

An understanding of the latest trends, fashion and silhouettes
Experience working with visual-merchandising guidelines, including window display and mannequin styling.
Experience taking informed VM actions based on commercial KPIs and sales data.
You have a strong interest in fashion, VM strategy and trends
You should be motivated by elevating customer experience in-store through visual outputs and direct customer service
You are open to learning new things and developing professionally and personally
You listen to and show interest in all colleagues' ideas and opinions
You support others to grow by giving constructive feedback and sharing product knowledge
You express your own opinions and are willing to accept and contribute to agreed outcomes
You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
You prioritise efficiently and adapt to sudden changes
You get results through trial and error
You come up with new ideas
You communicate clearly and concisely
You see opportunities to improve everyday processes
You have a proven track record of delivering high standards of VM that is both commercial and inspirational
You have experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts
You have experienced success in collaborating with other managers/colleagues to achieve store goals

Responsibilities

Offering customers a high level of service, through styling advice, product knowledge and store experience
Analyse selling information and take responsibility for the visual direction of the store
Installing window displays
Creating inspiring outfits and styling mannequins
Merchandising stock on the shop floor
Support the sales staff with store operations
Set the visual merchandising standard for the store and train other managers and staff
Being a COS brand ambassador and providing the best experience for our customers.