Visual Keyholder

H&M•Bluffton, SC

1d•Onsite

About The Position

Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards. This position reports to our Store Visual Manager (Based on volume). Your day-to-day responsibilities include setting garment presentation on the Sales Floor & Windows according to the Commercial Handbook, determining additional commercial opportunities, and executing floor moves. You will ensure you are up to date with current fashion trends, share and educate the store team on seasonal trend information, upcoming campaigns, and brand standards. The role involves ensuring direct customer service meets H&M standards and supporting an excellent customer experience. Indirect customer service includes following up on the H&M Visual Identity, securing well-styled mannequins, creating clear buying suggestions, and maintaining high-quality garment presentation. You will also manage commercial routines like following up on store KPIs, adapting store planning, and completing customer audits. Visual store operational routines involve completing sample picking, executing floor moves, daily sales floor and window morning routines, managing visual props with a sustainability mindset, keeping the visual room organized and safe, and painting/maintaining windows. The Visual Keyholder supports the store team through coaching and development, evaluates visual and commercial skills, and ensures compliance with legal requirements and H&M policies. Back of House routines include performing all store routines, opening and closing the store, working with timekeeping and scheduling, and potentially being assigned overall store responsibility in the absence of a manager. The role also promotes employee and customer safety, resolves health & safety, legal, and security issues, and addresses loss prevention and safety concerns.

Requirements

Inclusive, positive, creative, and willing to learn on the job!
Passionate for customer service and helping people find their style.
A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
1-2+ years of transferrable experience.
Ability to lift in excess of 20 pounds.
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
Ability to climb a ladder and use a step stool.
Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups.
Must be able to work a flexible work schedule, including nights and weekends.
May be required to travel to support other stores.

Nice To Haves

Previous keyholder responsibilities preferred.

Responsibilities

Create an environment that inspires customers to explore their personal style.
Support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M.
Actively drive sales in the store.
Implement the Visual Identity.
Meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.
Set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook.
Determine additional commercial opportunities in the store within the H&M brand guidelines (together with the Department Manager).
Execute floor moves based on those joint discussions.
Ensure you are up to date with current fashion trends.
Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.
Ensure you meet customer expectations on direct service according to H&M standards.
Support the store to achieve an excellent customer experience.
Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook.
Secure well-styled mannequins in windows and in-store.
Create a clear red thread from windows to A-area with wearable buying suggestions.
Ensure high-quality garment presentation every day together with the store team.
Maintain clear customer flow through fixture placement and navigation in line with H&M standards.
Launch and maintain all sales campaigns and activities on time and according to H&M standards.
Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets.
Adapt the store planning according to store needs and budget from the Commercial plan.
Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
Complete the sample picking.
Execute the floor moves in a way that creates clear stories and wearable buying suggestions.
Complete all sales floor and window morning routines daily before the store is open.
Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
Keep visual room organized and safe.
Keep all Visual materials in the store current and share information with the team on seasonal changes.
Paint & maintain the windows as necessary.
Support the Store team to enhance the customer and working experience in-store through coaching and Development.
Together with the Store Management team, ensure that all legal requirements and H&M policies are fulfilled.
Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook.
Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
Seek Visual Merchandiser potential for succession.
Ensure that all communication in the windows and sales floor complies with local legislation.
Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures.
Work with timekeeping and scheduling system including approving timesheets.
May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store.
Promote employee and customer safety.
Resolve health & safety, legal, and security issues.
Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team.

Benefits

Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
Endless growth & development opportunities.
Dress your personality.
Discount at H&M, &Other Stories, and COS.
Attractive benefits with extensive development opportunities around the globe.
Staff discount card, usable on all H&M Group brands in stores and online (H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
Included in H&M Incentive Program – HIP.
25% Staff Discount.
Medical, Pharmacy Vision and Dental Coverage.
Employee Assistance Program.
Vacation, Wellness, Holiday and Parental Pay.
401K.
Commuter Benefits.
Health and Dependent Care FSA.
Additional Voluntary Benefits.