Vista Support Specialist

EMCOR Group • Mclean, VA

75d

About The Position

The Vista Support Specialist serves as a functional support contact for the ERP system Vista by Viewpoint, providing post-implementation assistance to operation companies across the organization. The role focuses on troubleshooting, user support, system optimization and continuous process improvement. This professional has strong organizational and leadership skills to collaborate with business users, IT and external consultants to ensure timely and accurate resolution of ERP issues, user training, and overall system effectiveness.

Requirements

• 5 - 10 years of accounting or ERP support experience, preferably within the construction industry.
• Bachelor's Degree in accounting, finance, business administration, or a related field.
• Experience with Viewpoint Vista ERP software is required.
• Experience supporting mechanical, electrical, or union contracting operations preferred.

Nice To Haves

• Strong understanding of accounting principles and job cost management.
• Ability to communicate effectively with technical and non-technical users.
• Excellent analytical, problem-solving, organization, communication, and interpersonal skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to and resolve Vista ERP support tickets in a timely manner, ensuring issues are documented and tracked through to completion.
• Provide functional support across all Vista modules including Job Cost, Payroll, Accounts Payable, Accounts Receivable, General Ledger, and Project Management.
• Provide troubleshooting of Crystal Reports, SSRS reports, and Vista inquiries to meet user needs.
• Coordinate with internal and external developers to provide resolution of issues and track through to completion including functional testing and support for end-user testing.
• Perform functional testing for system upgrades (Vista and HFF Portal) and ECS package deployments.
• Lead and coordinate Phase 2 implementation projects to expand Vista utilization beyond core accounting functions.
• Assist in developing, maintaining, and delivering end-user training.
• Create and maintain end-user training and functional support documentation.
• Assist with data analysis, error resolution, and process improvement recommendations.

What This Job Offers

• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees