Visitors Services Specialist - Pinkham Notch

APPALACHIAN MOUNTAIN CLUB • Gorham, NH

6d • $12 - $12 • Onsite

About The Position

Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime! What you’ll be doing: Represent AMC at the Pinkham Notch Center front desk. Welcome and assist day and overnight visitors and guests. Accurately manage, create, or modify guest reservations for any AMC facilities as required. Accurately and reliably oversee the cash handling and credit card transactions on both A.M & P.M and shifts. Work hand in hand with management staff to monitor inventory and maintain general upkeep and increase sales in the retail stores. Answer all incoming phone calls and respond or transfer appropriately and professionally. Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest. Ensure the prompt and professional handling of information requests by both volunteers and employees through a variety of means from public (phone, e-mail, in person, etc.). Actively promote and provide up to date information on the services and programs of the AMC and encourage membership to support AMC’s public service efforts. Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest. Support the front desk with other initiatives Assist in the maintenance of the Pinkham Notch Center's appearance including informational brochures and resources at the main desk and associated areas and kiosks. Safely respond to alarm, medical, weather, illegal activity, or other emergencies while providing security for our guests, visitors, and employees.Assist in the response to search and rescue incidents by providing communication, and other resources needed to respond to backcountry emergencies. Provide guidance and support for volunteers to ensure the highest standards of service and productivity. Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom and parking lot maintenance as needed or requested. Perform dinner talks when needed. Attend trainings, meetings, and complete special projects as assigned by the supervisor.

Requirements

• All AMC positions require excellent guest services skills and a demonstrated commitment to the goals of the organization.
• The Front Desk Attendant should have a good working knowledge of the local area, have strong computer skills and must enjoy working with the public.
• Proven ability to successfully accomplish multiple tasks without direct supervision, required.
• Aptitude for making quick, yet well-thought-out, decisions regarding customer service standards, internal procedures and potential emergencies, required.
• Must have reliable transportation unless living onsite.
• Exceptional customer service skills and ability to be a team player within a detail-oriented, fast-paced environment.
• Must be a person who is enthusiastic and enjoys working with the public.
• Computer competency coupled with effective typing and strong written communication skills is required. Prior knowledge of Maestro, Salesforce, Office 365 is helpful.
• Must be willing to work weekends, holidays, mornings and evenings.
• Physical requirements of this position include ability to work in an office setting, operate computers, stand for 8+ hours a day, sit, bend at waist, carry up to 30 pounds, lift up to 20 pounds from floor level to waist level.
• Enthusiasm for AMC programs and mission, required.

Nice To Haves

• Prior hospitality experience is desirable. Familiarity with the White Mountain National Forest and proactive attitude regarding AMC programs and mission is strongly preferred.
• CPR/WFA certification, desirable.

Responsibilities

• Represent AMC at the Pinkham Notch Center front desk.
• Welcome and assist day and overnight visitors and guests.
• Accurately manage, create, or modify guest reservations for any AMC facilities as required.
• Accurately and reliably oversee the cash handling and credit card transactions on both A.M & P.M and shifts.
• Work hand in hand with management staff to monitor inventory and maintain general upkeep and increase sales in the retail stores.
• Answer all incoming phone calls and respond or transfer appropriately and professionally.
• Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.
• Ensure the prompt and professional handling of information requests by both volunteers and employees through a variety of means from public (phone, e-mail, in person, etc.).
• Actively promote and provide up to date information on the services and programs of the AMC and encourage membership to support AMC’s public service efforts.
• Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.
• Support the front desk with other initiatives
• Assist in the maintenance of the Pinkham Notch Center's appearance including informational brochures and resources at the main desk and associated areas and kiosks.
• Safely respond to alarm, medical, weather, illegal activity, or other emergencies while providing security for our guests, visitors, and employees.Assist in the response to search and rescue incidents by providing communication, and other resources needed to respond to backcountry emergencies.
• Provide guidance and support for volunteers to ensure the highest standards of service and productivity.
• Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom and parking lot maintenance as needed or requested.
• Perform dinner talks when needed.
• Attend trainings, meetings, and complete special projects as assigned by the supervisor.

Benefits

• Onsite housing + meals provided for $45 per week
• Free use of AMC Destinations: 4 nights per year
• Free annual AMC membership
• Health Plan with Optional Vision + Dental Insurance when working 30+ hours per week for 6+ months
• Voluntary 403(b) Contribution
• Sick Time: eligible to accrue up to 10 days

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees