Visitors Center Seasonal Tour Guide Part-Time

Herr Foods Inc.•Nottingham, PA

4h•Onsite

About The Position

Building a great career never tasted so good! We are currently seeking qualified individuals for the Visitors Center Tour Guide position, joining our Nottingham, PA team! SCHEDULE: Monday-Wednesday, 9am-5pm, (Thursday and Friday rotation schedule), approximately 29 hours a week Benefit (Details): This position is part-time benefit eligible. Elective benefits include basic dental and vision coverage, critical illness insurance, accident insurance, hospital indemnity, a prepaid legal plan, and identity theft protection. The company also provides opportunities to contribute to a 401k and provides EAP services. Benefits start the first of the month following 30 days of service (unless otherwise noted in the plan description)

Requirements

Customer Service - Responds to requests for service and assistance promptly and willingly.
Interpersonal Skills - Focuses on resolution rather than a problem. Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and in positive or negative situations; Responds well to questions; Demonstrates group presentation skills.
Safety and Security - Observes safety and security procedures; Determines appropriate action when needed; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time and ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time. This is essential since tours are based on staffing levels and are booked in advance.

Responsibilities

Assures the highest level of guest satisfaction by connecting with guests to provide a memorable experience.
Speaks with guests concerning the processes, facts and history of Herr’s manufacturing and headquarters during a 1-hour long tour.
Points out features of interest and gives other fun information regarding snack food and the Herr’s company.
Assumes responsibility for safety of group.
Works in the Visitor Center gift shop: stocking, tagging, running a register, and answering customer calls.
Filling and packing gift items for customers.
Unload deliveries to the Visitor Center including snack products and cleaning products.
Responsible for maintaining cleanliness in all work areas including the tour route, gift shop, and restrooms.
Assist with fulfillment of online orders for shipment at our auxiliary warehouse when needed.
Must attend all staff meetings.
Must be able to work under stress and maintain a tight tour schedule.
Must be able to respond to guest’s questions with patience, confidence, and accuracy. You are responsible for learning more about the company at all times to better answer these questions.