Visitor Services Representative

Flint Institute of Arts Museum and Art School-posted about 1 year ago

Part-time • Entry Level

Flint, MI

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The Visitor Services Representative plays a crucial role in enhancing the visitor experience at the Flint Institute of Arts by ensuring safety and providing excellent customer service. This part-time position involves various responsibilities, including managing admissions, assisting guests, and maintaining a clean and welcoming environment.

Provide excellent customer service to ensure a positive visitor experience.
Take admissions and answer phones while reconciling daily cash.
Peruse the galleries regularly and assist guests with inquiries.
Ensure accurate visitor counts are maintained.
Maintain knowledge of FIA's programs, exhibitions, collections, and facilities to assist visitors effectively.
Ensure high security for FIA facilities and artworks.
Assist FIA staff with mailings and other assigned duties.
Keep the front desk and lobby area clean and presentable for guests.
Check bathrooms regularly for cleanliness.

Demonstrated customer service skills.
High standard of professionalism.
Punctual, reliable, and available to work weekends and some evenings.
Good written and oral communication skills.
Ability to exercise excellent judgment in carrying out established policies and procedures.
Flexibility and adaptability in a dynamic environment.
Ability to remain calm in stressful situations and resolve customer complaints.
Ability to adhere to museum policies and support management decisions.

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