Visitor Services Representative I

Mass Audubon • Princeton, MA

18h • $19 - $22

About The Position

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org . About This Position Mass Audubon’s Wachusett Meadow Wildlife Sanctuary is seeking a Visitor Services Representative. This position performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Requirements

• At least 21 years of age
• Excellent people skills and enthusiasm for a team working environment
• Organized with strong written and verbal communication skills
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
• Office skills including computer, copier, scanning, and phone system
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
• A demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary
• CPR/First Aid Certification or willingness to get certification
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice To Haves

• Associates degree or equivalent experience
• Customer Service/Visitor Service experience
• Formal training or other experience in either the natural sciences or education

Responsibilities

• Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general
• Answer phone calls and monitor voice mails and provide information, guidance and direction
• Assist with program registrations
• Update visitor signage, brochures and bulletin board information
• Understand and promote membership opportunities
• Use a cash register and credit card machine for sales and admissions
• Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
• Handle opening and closing procedures including end-of-day register sales tallying
• Assist with visitor services volunteer training and work cooperatively with volunteers
• Work with Property staff to monitor trail conditions
• Support sanctuary events and activities with operational tasks as needed
• Provide visitor services duties at other sanctuaries within Central Region where necessary
• Attend meetings and trainings when requested
• Periodically may be asked to work from greeting table outdoors during special events, etc.
• Assist in cleaning and sanitation
• Occasionally assist during peak periods such as holiday weekends or special events

Benefits

• Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans.
• Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options.
• Mass Audubon employment also includes access to an Employee Assistance Program (EAP) through and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England.
• Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree