Hourly Pooled - UW Art Museum Visitor Services Associate

University of Wyoming•Laramie, WY

174d•Onsite

About The Position

To provide coverage and support to the UW Art Museum Visitor Services, which is the first point of contact for guests and visitors entering the Centennial Complex. Associates provide information to the public about the Art Museum; answer general inquiries and direct visitors or calls to the appropriate staff and faculty. Visitor Service Associates also ensure that artwork is not touched or damaged in the lobby or galleries.

Requirements

Must be organized
Must have great attention to detail
Ability to multi-task
Must possess great phone etiquette
High School Graduate or GED

Nice To Haves

Two years of customer service and/or frontline office experience
Experience with Microsoft office; excel, outlook
Data entry experience
Previous sales or retail experience preferred
Previous experience with cash handling

Responsibilities

Serve as the primary person to greet and assist museum visitors.
Assist with parking sign-in requirements
Answer basic questions
Provide printed materials to patrons
Promote the Art Museum, exhibitions, programs, and educational classes.
Track and record museum attendance.
Responsible for the overall cleanliness and appearance of the Visitor Services Center.
Answer incoming calls to the Art Museum, transfer calls as needed, or take messages as necessary.
Responsible for museum store sales, cash handling, and daily cash sheets.
Responsible for managing general email account inquiries.
Answer general questions about the museum and exhibitions.
Observe visitors in the galleries to ensure the safety of the artwork and answer questions as needed.
Walk around the galleries when multiple groups are present.
Ensure artwork is not touched or damaged in the lobby or galleries.
Other duties as assigned.