Visitor Services Associate

9/11 Memorial & Museum•New York, NY

1d•Onsite

About The Position

The 9/11 Memorial & Museum Visitor Services team is seeking an Associate to join the Visitor Services team. Associates rotate through public-facing posts where they welcome and orient visitors, process ticketing transactions, and provide accurate information on amenities and museum programs. Associates are expected to maintain proper decorum and create meaningful experiences for visitors as they explore personal stories of loss, recovery, and hope.

Requirements

1-3 years of customer service experience, preferably within museums or tourism
Cash handling experience required

Responsibilities

Proactively greet and welcome visitors to the memorial and museum
Orient and greet visitors as they join the line to enter the museum
Sell tickets, audio guides, and tours at the Box Office
Scan tickets at museum entry points
Properly hang and tag visitor belongings in the coat check
Provide visitors with accurate and engaging information on amenities and programs
Support wayfinding on the memorial plaza and in the museum
Cultivate a strong knowledge of memorial and museum content
Interact positively with the public, colleagues, and other museum staff
Enforce institutional policies and procedures while maintaining outstanding customer service
Work part-time, 24-28 hours per week; Shifts are regularly 7.5 hours
Work weekends and holidays
Workdays will include closing shifts on Saturdays and Sundays
Wear a museum-issued uniform
Work both outdoors on the memorial and indoors at the museum in all weather
Stand for long hours
Take direction from Supervisors and Managers
Demonstrate strong interpersonal and communication skills
Be comfortable working with a diverse international public in a busy environment