Visitor Services Associate - National Afro-American Museum and Cultural Center

Ohio History Connection•Wilberforce, OH

9d•$15•Onsite

About The Position

Visitor Services Associates support the visitor service experience at the National Afro-American Museum and Cultural Center and are directed by the Interpretive Supervisor. Visitor Services Associates give a positive and welcoming first and last impression to our visitors. The Visitor Services team works collaboratively and embodies the values of equity, inclusion, and access. The team delivers an effective, friendly and accurate experience and a warm welcome to all visitors. This position is responsible for supporting daily accuracy in transactions, deposits, data, and service. This position offers up to 20 hours per week, with shifts scheduled between Wednesday and Saturday. Specific days and hours will vary based on operational needs. Scheduling will vary to accommodate institutional needs and may include evening, weekend and/or holiday work.

Requirements

High school diploma or equivalent plus one to three years of working experience.
Comfortable communicating with staff and the public.
Excellent customer service skills.
Proficiency in various office software suites and virtual platforms, including but not limited to Microsoft 365.
Basic money handling skills.
Can locate and use resources to get things done, uses resources effectively and efficiently, and arranges information in a useful manner.
Assumes accountability of role and responsibilities; anticipates the needs of others.
Able to process information in a consistent manner, simultaneously displaying adaptability when necessary.
Able to carry out duties assigned by supervisor and make reasonable decisions with a minimum of supervision .
Commitment to equity and access .

Nice To Haves

Database/CRM or Point of Sale experience desirable.

Responsibilities

Provides a superior service during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Ohio History Connection.
Responsible for facilitating general, group and membership admissions transactions.
Clearly demonstrates knowledge of all NAAMCC activities and products including admission policies, onsite wayfinding, and information about exhibitions, events, public programs, and membership benefits; communicates this knowledge clearly to visitors, as well as to event rental clients and guests.
Supports retail operation including daily management of point of sale system and coordinating with the Retail Coordinator for merchandising, pricing, and inventory.
Provides general assistance by answering incoming telephone calls, transferring calls appropriately, fulfilling requests and orders.
Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
Maintains the appearance, upkeep and cleanliness of public Visitor Services spaces and collateral.
Supports daily operations as directed.
Supports deposit process for all admissions and retail sales.