Visitor Services Associate - Seasonal

Naples Botanical Garden Inc•Naples, FL

About The Position

Naples Botanical Garden is a 170-acre world-class paradise, featuring the flora and cultures of the tropics and sub-tropics including Brazil, the Caribbean, Southeast Asia, and Florida. The Garden’s mission is to connect people and plants through display, education, conservation, and applied science. The Garden has beautifully restored native habitats, cultivated gardens, walking trails, and public programming that offer education and enjoyment for people of all ages. Naples Botanical Garden is a 501(c)3 organization. This seasonal position serves as the frontline to customer relations at Naples Botanical Garden. In addition to the public, this position works closely with Garden staff, volunteers, and fellow associates.

Requirements

Strong communication and customer service skills.
Flexible schedule required. This position requires weekends, nights, and holiday availability.
May stand for long periods of time and work in fluctuating temperatures.
Must be able to lift and carry objects up to 10 pounds on a regular basis.
A pre-employment background check required.

Nice To Haves

Strong computer skills a plus.
Fluency in Spanish and/or Kreyol is a plus.

Responsibilities

Greets incoming members and guests in a prompt and welcoming manner.
Must be willing to be in the presence of dogs on our dog admission days.
Occasionally may be asked to check in or greet visitors outside of ticketing booths.
Always maintain a professional appearance and professional conduct.
Efficiently and accurately operates a POS system, which includes daily balancing.
Reviews and understands the Garden’s day-to-day operations, special events, website, and exhibitions by reviewing Visitor Services resources and Garden calendars daily. Proactively relays this information to visitors.
Promotes and sells Naples Botanical Garden Memberships.
Follows proper procedures for opening and closing the Visitor Center when scheduled.
Maintains the appearance of the Visitor Center, which includes stocking maps, and brochures. As well as cleaning scooters and wheelchairs
Other duties as assigned by Management.