Visitor Services Assistant

CICONIX, LLC•Silver Spring, MD

6d•Onsite

About The Position

Provide outstanding customer service and visitor support to all audiences at the museum while convincingly expressing the mission of the NMHM. Greets museum visitors and is expected to deliver an exceptional, exemplary, thorough and professional welcome to the museum with unassailable professional comportment. Responsible for opening and closing the museum and staffing the reception desk everyday but December 25th, which may require work on weekends and holidays, as well as morning and evening, and are subject to overtime requirements. Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested. Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet and encourage visitors to leave feedback in the (digital) guest book. Provides accurate information to NMHM visitors in a professional, friendly, and appropriate manner. Outlines NMHM activities, provides orientation information about the galleries, and provides directional services (e.g., bathroom, public telephone, taxi, food service, etc.). Initiate films and programs (when requested and appropriate) and other visitor-activated services. Answers the NMHM’s central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed. Informs visitors with children of age-appropriate activities or exhibits within the NMHM. Provides a basic introduction to the museum, exhibits, and collections. Directs inquiries to appropriate staff or volunteers. Provides basic first aid and emergency response to visitors and staff to include an AED, if trained. Provides tour program/special event support. Attends virtual and in-person training and professional development, as directed by supervisor. Prepares demonstrations and docent materials in advance of planned/scheduled guided tours. Provide impromptu, guided demonstrations of approved materials. Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium. Sets up program spaces with chairs, tables, and other materials, as requested. Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested. Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements. Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor. Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor. Complies with appropriate physical security measures for the museum and its visitors. Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned. Provides subject matter expertise to all areas of museum mission, when requested.

Requirements

High School Diploma
Three (3) - Five (5) years of experience
U.S. Citizenship and a successful background investigation are required.
Ability to obtain and maintain a government security clearance.
Willingness to comply with the government vaccination requirements.

Responsibilities

Provide outstanding customer service and visitor support to all audiences at the museum while convincingly expressing the mission of the NMHM.
Greets museum visitors and is expected to deliver an exceptional, exemplary, thorough and professional welcome to the museum with unassailable professional comportment.
Responsible for opening and closing the museum and staffing the reception desk everyday but December 25th, which may require work on weekends and holidays, as well as morning and evening, and are subject to overtime requirements.
Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors.
Monitoring museum appearance and supporting other museum departments as requested.
Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet and encourage visitors to leave feedback in the (digital) guest book.
Provides accurate information to NMHM visitors in a professional, friendly, and appropriate manner.
Outlines NMHM activities, provides orientation information about the galleries, and provides directional services (e.g., bathroom, public telephone, taxi, food service, etc.).
Initiate films and programs (when requested and appropriate) and other visitor-activated services.
Answers the NMHM’s central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed.
Informs visitors with children of age-appropriate activities or exhibits within the NMHM.
Provides a basic introduction to the museum, exhibits, and collections.
Directs inquiries to appropriate staff or volunteers.
Provides basic first aid and emergency response to visitors and staff to include an AED, if trained.
Provides tour program/special event support.
Attends virtual and in-person training and professional development, as directed by supervisor.
Prepares demonstrations and docent materials in advance of planned/scheduled guided tours.
Provide impromptu, guided demonstrations of approved materials.
Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium.
Sets up program spaces with chairs, tables, and other materials, as requested.
Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested.
Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements.
Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor.
Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor.
Complies with appropriate physical security measures for the museum and its visitors.
Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned.
Provides subject matter expertise to all areas of museum mission, when requested.