Visitor Services Assistant (Onsite)

knightsofc•New Haven, CT

21d•$46,000 - $79,000•Onsite

About The Position

The Blessed Michael McGivney Pilgrimage Center is a nonprofit subsidiary of the Knights of Columbus. It advances the vision and example of Knights of Columbus founder Father Michael McGivney (1852-1890). The Center welcomes visitors to learn about his life and legacy, imitate his generous outreach to the needy and marginalized, and invoke his heavenly intercession. The Visitor Services Assistant (VSA) is responsible for facilitating daily Visitor Services at the McGivney Center, ensuring the visitor experience is consistently outstanding. VSAs are tasked with engaging with the public in order to provide an educational, safe and memorable experience. VSAs also perform reception duties (which may include in-person, telephone, video or email requests), assist gift shop operations when and other related tasks per instruction of supervisors. Regular weekend and holiday shifts and occasional evening events are required.

Requirements

Positive attitude and excellent customer service skills
Confidence speaking publicly and ability to work with groups of all ages and backgrounds
Ability to interact in professional demeanor with visitors and other staff members
Must be responsible, flexible, punctual and able to work under pressure
Must be able to work weekend and holiday shifts, and extended hours if required
Comfortable familiarity with Father Michael McGivney, the Knights of Columbus and Catholic Church history.
Ability to speak, read, and write English; fluency in other languages is beneficial
High School diploma or GED

Nice To Haves

Proficiency in cash handling preferred

Responsibilities

Provides professional, efficient, and approachable support and excellent customer service
Welcomes visitors upon arrival; orients them to the McGivney Center and informs them of exhibits and activities available
Responds to visitor questions or requests
Alerts security staff of emergencies or public safety concerns
Reports concerns, problems or visitor issues in a prompt, efficient manner.
Facilitates video and interactive presentations when required
Conducts in-person tours and offsite or online (virtual) presentations pertaining to McGivney Center exhibits
Coordinates and cooperates with Knights of Columbus employees and contracted staff to ensure smooth visitor operations and good visitor experience
Assists with special events and performs other duties as may reasonably be required
Serves as back up to Gift Shop Services

Benefits

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
Professional Development: Certifications, designation, and tuition reimbursement.
Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
Short-term disability and term life insurance fully paid for by the company;
Up to 12 weeks of childbirth leave under STD policy.
One week of fully paid parental leave for all new parents, including adoptive and foster parents.
A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
Long-term disability insurance;
Dental insurance;
Vision insurance;
Health club membership reimbursement;
Employee Assistance Program