Visitor Information Specialist - Airport (part-time)

CRVA•Charlotte, NC

8d•Onsite

About The Position

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers. The Visitor Information Center Specialist - Airport is tasked with providing information to travelers and the public while promoting Charlotte's attractions, restaurants, and accommodations to encourage repeat visits. The candidate must pass airport badging requirements and adhere to security standards. The role typically requires weekend late afternoon to evening shifts (usually 3pm to 10pm), mainly on Fridays, Saturdays, and/or Sundays, with potential weekday shifts as needed.

Requirements

Ability to communicate clearly with travelers.
Strong customer service and friendliness.
Ability to give simple directions and answer common questions.
Ability to stay calm and helpful in busy situations.
Basic problem-solving skills.
Anticipate customer needs, foster positive relationships, show respect and courtesy, and consistently deliver exceptional service to internal and external customers.
General knowledge of the airport layout (terminals, gates, services).
Basic understanding of local attractions, hotels, and transportation options.
Knowledge of customer service principles.
Basic computer and phone system knowledge.
High School Diploma and two to three years of customer service experience, preferably in a high-volume industry like Travel and Tourism, are required.
Familiarity with the Charlotte area, including transportation, hotels, restaurants, attractions, and shopping is necessary.
The employee must be able to lift and /or move up to 35 pounds as this may be required regularly for stocking materials on shelves or the rental car racks. A hand cart is provided for moving boxes.
Specific vision abilities required by this job include Close Vision.
While performing the duties of this job, the employee is frequently required to stand and walk or use hands to handle or feel and talk or hear.
Candidate must pass and continuously clear routine background checks in compliance with the Airport’s badging requirements that conform with all federal and state statutes.

Nice To Haves

Fluency in another language such as Spanish, French, Hindi/Gujarati, Portuguese, Italian, Arabic, Vietnamese, Chinese, or German is a plus, given the international airport setting.

Responsibilities

Answer travelers' inquiries on airport and tourism-related topics clearly and concisely.
Help guests navigate travel issues and directs them to the appropriate departments for resolution.
Engage in conversation with passengers, airline officials, and passengers' families.
Possess knowledge of Charlotte and nearby areas, including transportation, hotels, restaurants, attractions, and shopping; stays updated on local events.
Demonstrate Southern Hospitality and provides World Class Customer Service in a friendly and welcoming manner.
Page passengers, transportation companies, airport officials, and TSA staff as needed.
Read Flight Information Display Monitors effectively.
Answer telephone calls professionally and politely.
Approach all visitor interactions with courtesy and service-orientation.
Anticipate guest needs and creates memorable experiences by exceeding expectations.
Maintain high grooming standards and a clean workspace, including proper attire and a name tag.
Cross-train and delivers quality work at multiple Visitor Info Center locations.
Attend mandatory training and staff meetings.
Assist in training new hires.
Follow safety and security procedures as required.
May carry out additional duties as assigned.
Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.