Visitor Experience Supervisor

National Geographic Society • Washington, DC

78d • $25

About The Position

The Visitor Experience Supervisor at the new National Geographic Museum of Exploration (MOE) will focus on ensuring smooth daily operations and high-quality visitor interactions. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture. This role requires individuals to be on-site to perform job responsibilities. Must be flexible and able to work nights, weekends and holidays as museum operating hours and programming demands.

Requirements

• Bachelor's degree preferred.
• 3+ years experience working in a museum, theater, or other cultural institution with 1+ years of managerial experience.
• Excellent interpersonal and oral communication skills.
• Ability to learn and retain information quickly.
• Team-oriented with strong customer service skills.
• Flexibility and positivity in dealing with new experiences and people.
• Enjoyment working with the public.
• Comfort learning and working with varied technologies and equipment.
• Dependability, punctuality, and ability to work cooperatively as part of a team.
• Ability to spend 5+ hours a day navigating public spaces.

Nice To Haves

• Bi-lingual in English and Spanish a plus.

Responsibilities

• Work collaboratively with the Customer Service and Ticketing Supervisor and Group Experience Supervisor to ensure daily museum operations run smoothly.
• Staff the museum and events, serving as a point of contact for visitors and customers who need assistance.
• Ability to solve problems in a fast paced environment and respond appropriately to emergency issues by following internal and external procedures.
• Respond to and resolve customer concerns and complaints, reporting significant issues to Senior Manager, Visitor Experience and Customer Service and Ticketing Manager.
• Manage crowd control and visitor traffic flow, with the ability to anticipate opportunities to assist visitors.
• Acquire knowledge of exhibition content at the MOE through formal training, observation and self-study.
• Hire and onboard new Visitor Experience Representative staff and train existing VXRs.
• Coordinate weekly and daily schedules for Visitor Experiences staff.
• Keep all staff updated of any changes or updates to daily operations as they occur.
• Write and distribute all daily or weekly reports needed.
• Provide on campus support for events across the Society as needed.

Benefits

• Medical, dental, and vision insurance.
• Engaging and comprehensive wellness program.
• 401(k) retirement savings plan with matching contributions after 6 months of employment.
• Flexible paid time off benefits with up to 22 days of paid annual leave per calendar year.
• 10 days of sick leave.
• 12 paid holidays and a paid winter break between December 25 and 31.
• Paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits.
• Learning and development opportunities.
• Lifestyle Spending Account.
• Pet adoption assistance and insurance.
• Pre-tax transportation benefits with a generous employer subsidy.
• Employer-paid life insurance and disability benefit.
• A variety of National Geographic discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees