Visitor Experience Specialist (Part-Time), Reynolda House Museum of American Art

Wake Forest University • Winston-Salem, NC

20h

About The Position

The Visitor Experience Specialist is instrumental in creating an exceptional experience for Museum visitors. Assists with oversight of the Museum lobby area to ensure a welcoming, comfortable, and inspiring experience for visitors, guests, and other staff members. This includes but is not limited to reception of visitors, processing admissions, orienting visitors, communicating Museum guidelines, telephone and administrative reception, and merchandise sales. Assists with the flow of information pertaining to programs and customer services, and with other Museum messaging. As front-line representatives of the Museum, the Visitor Experience Specialist has a friendly smile, a strong understanding of the Museum and its Guiding Principles, follows best practices in interacting with visitors, and advises colleagues on pertinent issues related to the visitor experience.
About Reynolda
Reynolda, in Winston-Salem, N.C., is a rare gem among the nation’s cultural institutions and historic greenspaces that includes a 51-year old American art museum, 129 acres of formal gardens and trails, and boutique shopping and dining in more than 25 conserved, historic buildings. As one of the most distinctive areas of the Reynolda Campus of Wake Forest University, Reynolda delivers experiences that enlighten the mind and revive the senses, and we prioritize creating an environment where people thrive.

Requirements

• High school graduate plus specialized training with one year of related experience, or an equivalent combination of education and experience.
• Enthusiasm for working with people, experience with customer service, excellent guest-focused service skills
• Ability to demonstrate effective communication skills, both verbally and in writing; strong interpersonal skills.
• Proficiency in the use of computers and email and have a willingness to learn new technology.
• Ability to communicate effectively over extended periods of time with guests, sometimes in groups over ambient noise.
• General office management skills.
• Proficiency in Microsoft Office including Word, Excel, the Internet and other related software.
• Typing accuracy and attention to detail.
• Ability to operate standard office equipment.
• Ability to become familiar with: calendar of events, organization chart in order to direct calls or queries to proper department, telephone system, cash handling procedures including cash register.
• Ability to multitask, organize projects and workflow and coordinate activities.
• Ability to be customer service oriented.
• Record keeping skills.
• Ability to answer questions about the historic site and collections, or ability to learn in a short period of time.
• Knowledge about the current exhibitions and events, or ability to acquire knowledge in a short period of time.
• Ability to work frequent weekends and occasional holidays and evenings as needed.

Nice To Haves

• Interest in lifelong learning, art, and history.

Responsibilities

• Responsible for reception of visitors, admissions, telephone and administrative reception, orientation materials, and merchandise sales.
• Sets expectations and makes suggestions for the visitor’s experience through effective listening and communication related to the visitor’s itinerary and agenda.
• Facilitates and directs visitor inquiries to the appropriate staff person to ensure exceptional service.
• Assists with oversight of the reception area and museum store.
• Receives and processes admission and sales payments including cash, checks, credit cards, etc.
• Records visitation by geographic and student status demographics; provides daily visitation and accounting reports.
• Supports the Museum’s Marketing and Communications efforts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED