Visitor Experience Research Intern

SFMOMA • San Francisco, CA

11d • $7,000 - $7,000 • Onsite

About The Position

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever, these connections matter and are aligned with our values. Inclusive: We strive to be a museum of many voices in dialogue. Passionate: We believe working with art is more than a job or trusteeship - it's a way of life. Brave: We are committed to approaching our work with courage and a sense of adventure, always ready to explore new perspectives. Empathic: We aim to act like a person, not an institution. SFMOMA is a place for the infinitely curious to explore, support, and experience the art of our time. We believe that modern and contemporary art can influence the way we think, view the world, and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy, nurtures a sense of belonging and purpose—where difference is seen as a strength, and every one is appreciated for their whole self. Schedule: Full Time, 35 hours/week, Monday, June 15 - Friday, August 14, at least three days working onsite Department Description At SFMOMA the Visitor Experience (VX) department plays an integral part in providing a welcoming visitor-centric experience for local and non-local audiences alike. The VX department is comprised of Visitor Experience, Group Sales, and Onsite Membership, and supports all internal and external visitors and clients during business and at times non-business hours. Position Description The Visitor Experience Research Intern will play a crucial role in helping our organization better understand the needs, preferences, and behaviors of our visitors. This position will provide a unique opportunity to gain hands-on experience in conducting and reviewing research within the context of a visitor-oriented environment. The intern will work closely with our Visitor Experience team and project manager to collect, analyze, and interpret data to improve the overall visitor experience. Project Plan Data Collection: · Assist in the design and implementation of visitor surveys, interviews, and observation studies of visitor behaviors onsite. · Collect and organize data using various methods, such as online surveys, paper surveys, or digital tools. Data Analysis: · Clean, code, and analyze data to identify patterns, trends, and insights. · Collaborate with Visitor Experience Director and Program Manager to generate reports and visualizations to communicate findings. Report Generation: · Prepare reports and presentations summarizing research findings. · Communicate findings to relevant stakeholders, including management and department heads. · Make recommendations for improving the visitor experience based on research outcomes. Research Ethics: · Ensure compliance with ethical guidelines and data protection regulations when collecting and handling visitor data. · Maintain the confidentiality and privacy of research participants. Educational Objectives This Visitor Experience Research Internship is an excellent opportunity to gain valuable experience in the field of visitor research and contribute to enhancing the overall visitor experience at SFMOMA. It will provide you with practical skills and insights that can be applied to future careers in research, marketing, or the museum and attraction industry. Additional Internship Programming The Summer 2026 Internship will offer 9-weeks of hands-on experience and mentorship along with weekly presentations and discussions with various departments in the museum, off-site educational visits within the Bay Area community, and access to various tours and events within the museum.

Requirements

• Applicants must be currently enrolled in school or a recent graduate. The SFMOMA recognizes a graduation date within 6 months of the internship start date as a recent graduate.
• If you are a current employee of the SFMOMA applying for an internship, you must be a current student or a recent graduate, within 6 months of the internship start date.
• Strong analytical skills and the ability to work with data.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Suite.
• Attention to detail and the ability to work both independently and as part of a team.
• A genuine interest in visitor experience and a passion for improving it.
• Exhibits excellent task management abilities with consistent attention to detail and deadlines.

Nice To Haves

• Familiarity with research methods, including survey design and data collection, is a plus.

Responsibilities

• Assist in the design and implementation of visitor surveys, interviews, and observation studies of visitor behaviors onsite.
• Collect and organize data using various methods, such as online surveys, paper surveys, or digital tools.
• Clean, code, and analyze data to identify patterns, trends, and insights.
• Collaborate with Visitor Experience Director and Program Manager to generate reports and visualizations to communicate findings.
• Prepare reports and presentations summarizing research findings.
• Communicate findings to relevant stakeholders, including management and department heads.
• Make recommendations for improving the visitor experience based on research outcomes.
• Ensure compliance with ethical guidelines and data protection regulations when collecting and handling visitor data.
• Maintain the confidentiality and privacy of research participants.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees