Visitor Experience Representative

THE BARDSTOWN BOURBON COMPANY LLC • Bardstown, KY

89d

About The Position

We are looking for an enthusiastic Visitors’ Experience Representative to provide an excellent guest experience. This position will rotate between our check-in desk, tasting bar, and retail store as well as lead guided experiences throughout the facility. A passion for working with the public and willingness to be cross trained on all three positions is required. Must be able to work efficiently in a high-paced setting. This is an hourly plus tips position.

Requirements

• Must be a self-motivator and a strong team player
• Willing to learn new skills
• Ability to speak and write fluent English
• Strong interpersonal and excellent communication skills
• Positive attitude a must
• Must have problem solving skills and the ability to multi-task
• Ability to work enthusiastically with a wide demographic of guests
• A high school diploma or GED
• Previous experience in customer service
• Excellent communication and interpersonal skills
• Ability to multi-task
• Basic computer skills

Responsibilities

• Must be willing to cross-train for check-in desk, tasting bar, and retail store
• Responsible for taking phone reservations for tours and restaurant and accurately input data into the POS Focus System
• Greet and check-in guests for tours and tastings
• Responsible for checking guests’ ID to confirm legal drinking age of 21
• Ensure that the Visitors Center is set up properly, stocked, and always clean
• Keep the tasting bar and area clean, i.e., wipe down bar surfaces, sweep and mop floors (when spills happen), remove and clean used glassware, clean coolers and storage areas, and empty trash receptacles, if full.
• Enthusiastically engage all guests upon arrival and departure
• Answer questions regarding the tours and give accurate directions to the facility
• Assist and lead bourbon tastings and facility tours, while positively interacting with guests
• Upon departure, thank guests for visiting our facility and invite them back
• Maintain and execute the highest health standards, sanitation and cleanliness in the beverage/bar area to meet local, state and government guidelines
• Strictly abide by state liquor regulations, particularly those prohibiting service to minors and driving while under the influence.
• Ensure a clean, safe environment for all guests and staff
• Maintain, monitor, and restock restrooms throughout shift
• Must be willing to participate in continuous training and educational opportunities offered by Bardstown Bourbon Company
• Must learn Bardstown Bourbon Company distillery practices and products
• Must be willing to take the company-paid course and become a certified Stave & Thief Executive Bourbon Steward
• Commitment for the Company’s ISO program including the quality and food safety of our products.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees