Visitor Experience Coordinator

Rancho Los Alamitos • Long Beach, CA

272d • $25

About The Position

The Rancho Los Alamitos Foundation seeks a Visitor Experience Coordinator to support volunteers and staff in fulfilling its mission to inspire a sense of community by educating and engaging our visitors with our rich history, compelling stories, and authentic connections to California's past. The Visitor Experience Coordinator will join a creative and collaborative team to help shape the guest experience and provide support in coordinating museum tours, opening and closing the site, and acting as the weekend manager. This is a fantastic opportunity for an individual seeking a rewarding customer service role at a Long Beach historical landmark. Rancho Los Alamitos Historic Ranch & Gardens reflects and invites exploration of the interaction between people and place, culture and environment, past and present to create a greater understanding of the evolution of Southern California and its place today's world. The 7.5-acre historic site comprises a ranch house (constructed c. 1800-1933), nationally significant gardens, a barnyard area, visitor center, and research archive. The site has been continuously occupied for more than 1,500 years, beginning with the indigenous Tongva people, and the history of the site, as well as the lives of its varied owners and occupants, make it a fitting metaphor for the Southern California experience. The Rancho Los Alamitos Foundation operates Rancho Los Alamitos Historic Ranch & Gardens in a public-private partnership with the City of Long Beach.

Requirements

• A minimum of two (2) years employment or equivalent experience in customer service and/or event coordination. Experience in the nonprofit environment desirable.
• Excellent leadership and interpersonal skills, including diplomacy.
• Demonstrated ability to communicate effectively orally and in writing.
• Strong commitment to diversity, equity, inclusion, and accessibility.
• Knowledge of coordination principles and evaluation techniques appropriate to volunteer organizations.
• Ability to manage multiple tasks and prioritize effectively.
• Highly developed organizational skills with a strong attention to detail.
• Team-oriented, collaborative work ethic.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with email communication and Microsoft applications.
• Knowledge or interest in local, regional, and California history and culture.
• Ability to work a regular schedule and flexible evening and weekend hours as needed.

Responsibilities

• Monitor emails, phone calls, booking software, and travel websites to answer visitor questions and respond to reviews.
• Coordinate the daily tour schedule and debrief with daily volunteers about the day's tours.
• Monitor and update online booking software, as well as maintain physical records of tour requests received via phone.
• Act as a tour guide/docent, giving tours of the Rancho when available to do so.
• Step into any role held by daily volunteers when the Rancho is short-staffed.
• Maintain visitor records and report on monthly visitor statistics and information to senior staff.
• Monitor the guest check-in form, making changes when appropriate and collecting information provided by visitors.
• Collaborate with and help the education team implement programing and special tours.
• Join Volunteer Service Council (VSC) and Steering Committee meetings, providing advice and receiving feedback from the volunteers.
• Provide support and guidance for volunteers in regard to customer service best practices, including the resolution of conflicts and grievances from guests.
• Understand the Museum Store's point of sale system and act as its clerk when necessary.
• Other duties as assigned; weekend and some evening work required.

Benefits

• Paid holidays
• Vacation
• Sick days
• Participation in the Foundation's retirement plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level