Visitor Experience Attendant

Studio Museum in Harlem • New York, NY

108d • $20 • Onsite

About The Position

The Visitor Experience Attendant is primarily responsible for ensuring that all visitors to the Studio Museum in Harlem feel welcomed and engaged with the Museum's mission through its exhibitions, public programs, and shared spaces. This role involves working closely with the Manager of Visitor Experience to inspire visitors to return frequently, stay longer, participate in additional programs and activities, and strengthen their connection with the Museum through contributions and membership. The Visitor Experience Attendant will work in various positions on the public floor to engage with visitors throughout their visit in the Museum.

Requirements

• Superior interpersonal and customer service skills.
• Confident, self-directed, and highly motivated.
• Able to maintain their composure and think and communicate clearly in emotionally charged and emergency situations.
• Outgoing, people-centered personality.
• Able to work weekends and evenings as required to fulfill responsibilities
• At least 3 years of experience in a customer-facing role in hospitality or retail.
• Able to sit or stand for long periods.
• Able to climb several flights of stairs.
• Able to lift a minimum of 15 pounds.

Nice To Haves

• Proficiency in ASL or foreign language a plus.

Responsibilities

• Practice excellent customer service to ensure great experience for all visitors.
• Maintain an active knowledge of membership levels and ticketing options.
• Ensure that all tickets are scanned for visitors entering the Museum’s galleries
• Interact with the public exploring the Museum to provide visitors with accurate information about current exhibitions, programs, wayfinding, activities and retail offerings.
• Greet the public upon entry and assist the Learning and Engagement department with group check-ins.
• Work in and maintain an orderly Coat Check.
• Other duties as assigned.

Benefits

• A competitive benefits package is provided, including medical, dental, life and long-term disability insurance, a retirement account, and substantial vacation time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees