Visitor Engagement Associate, Obama Presidential Center

Obama Foundation•Chicago, IL

5d•$24•Onsite

About The Position

Launch the Legacy: Founding Staff Roles Step into history as a founding staff member of the Obama Presidential Center’s (OPC) opening team. As a founding staff member, you will not only help launch a global destination but also have the unique opportunity to define the Obama Presidential Center's earliest culture and operational excellence. This is your chance to contribute to a lasting legacy, ensuring the OPC is a powerful tribute to what happens when communities unite to achieve greatness. The early days of the OPC will be defined by rapid evolution and growth. While the mission is clear, many of the day-to-day procedures and workflows will need to be tested and adjusted. This demands that you embrace ambiguity and step up with a high degree of ownership and self-direction. For those energized by the chance to build and ultimately define best practices, this challenge is the greatest reward. Purpose of the Role Provide a welcoming and inclusive environment to all visitors of the Obama Presidential Center. This role may support various points of engagement for guests, including but not limited to campus tours and facilitating museum exhibit experiences. This position serves as a primary point of contact for guests and external stakeholders in visiting the Obama Presidential Center, a critical component in delivering an inclusive experience at the Center. As a Visitor Engagement Associate for the Obama Presidential Center, you’ll be reporting directly to the Manager, Visitor Education and Engagement, while also receiving day-to-day instruction and support from the Supervisors, Visitor Education and Engagement. During each shift, the Associate will wear a uniform provided by the Obama Presidential Center.

Requirements

Interest and/or experience in talking directly with members of the public while providing a welcoming and inclusive experience, regardless of an individual’s background.
Experience with or willingness to learn local historical context, with the ability to articulate narratives to diverse audiences.
Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments.
Ability to work out of the Obama Presidential Center in Jackson Park.

Responsibilities

Provide direct customer engagement for an inclusive and welcoming environment.
Build and maintain a working knowledge of Obama Presidential Center programming and exhibits to anticipate guest questions and exhibit navigation.
Work closely with onsite security for a welcoming and safe guest experience, assisting in crowd management and evacuation if necessary during an emergency situation.
Work collaboratively with Visitor Services and Volunteer Ambassadors to create a positive and engaging experience for visitors.
Navigate a fast-paced environment, with a schedule that rotates between tours, exhibit narratives, and programming guidance.
Demonstrate strong customer service with the ability to refer visitors to another staff member if needed.
Perform other duties under the Visitor Engagement area as assigned.
Maintain a working knowledge of updated exhibit and gallery narratives, translating context for audiences in an inclusive manner.
Build and maintain a working knowledge of digital assets within Museum exhibits, with the ability to assist visitors should they need support.
Respond to guest questions or assistance needs as appropriate, emphasizing an inclusive environment.
Participate in regularly scheduled training for evolving exhibit displays and Museum programming.
Provide guidance to visitors across campus grounds and buildings, answering general questions as needed.
Apply specialized knowledge of the role to independently complete routine tasks and resolve issues, with the ability to elevate concerns to supervisors as necessary.
Demonstrate proficiency in core professional duties, and uses discretion and independent judgment to resolve complex problems.