Visitor Engagement Ambassador

City of South Bend, IN-posted about 1 month ago

Part-time • Entry Level

Onsite • South Bend, IN

Executive, Legislative, and Other General Government Support

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The City of South Bend?s Venue Parks and Arts team is seeking a friendly, proactive, and community-oriented individual to join our team as a Visitor Engagement Ambassador. This role is essential in fostering a welcoming and vibrant atmosphere for our visitors, residents, and local business owners across our public spaces.

Welcoming & Wayfinding:
Greet visitors and residents at key city locations, venue entry points or event spaces
Offer directions to amenities such as dining, shops, restrooms, playgrounds, or event spaces
Provide information about upcoming events, park features or local activities/dining facilities
Community Interaction & Presence:
Engage with community members and visitors to provide information, assistance, and a positive experience
Seek feedback from visitors and communicate accordingly to improve experiences
Walk through business districts and public plazas to check in with shop owners
Act as a friendly, mobile presence that helps people feel safe and welcome
Event and Program Support:
Assist with setup and breakdown of events as needed
Help manage lines or crowd flow during busy event times
Engage with event participants
Visible Stewardship:
Collect litter while chatting with passersby
Water flowers while connecting with city visitors
Sweep sidewalks and remind people about trash/recycling efforts
Report any issues related to safety, cleanliness or infrastructure

Strong interpersonal and communication skills; enjoys engaging with the public.
Ability to work independently and as part of a team.
Reliable, punctual, and committed to creating a welcoming environment.
High School Diploma or combination of education and experience required
Physically able to perform light maintenance tasks and remain mobile throughout the shift.
Ability to perform visual inspections of facilities and patrons
Ability to learn and educate the public about city guidelines, park ordinances, and other essential materials
Requires walking, standing, and light physical activity in various weather conditions.
Valid Driver?s License.

Previous experience in hospitality, customer service, or community engagement is a plus.
Security, safety, de-escalation techniques, hospitality, and customer assistance.

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