City of South Bend, IN-posted about 1 month ago
Part-time • Entry Level
Onsite • South Bend, IN
Executive, Legislative, and Other General Government Support

The City of South Bend?s Venue Parks and Arts team is seeking a friendly, proactive, and community-oriented individual to join our team as a Visitor Engagement Ambassador. This role is essential in fostering a welcoming and vibrant atmosphere for our visitors, residents, and local business owners across our public spaces.

  • Welcoming & Wayfinding:
  • Greet visitors and residents at key city locations, venue entry points or event spaces
  • Offer directions to amenities such as dining, shops, restrooms, playgrounds, or event spaces
  • Provide information about upcoming events, park features or local activities/dining facilities
  • Community Interaction & Presence:
  • Engage with community members and visitors to provide information, assistance, and a positive experience
  • Seek feedback from visitors and communicate accordingly to improve experiences
  • Walk through business districts and public plazas to check in with shop owners
  • Act as a friendly, mobile presence that helps people feel safe and welcome
  • Event and Program Support:
  • Assist with setup and breakdown of events as needed
  • Help manage lines or crowd flow during busy event times
  • Engage with event participants
  • Visible Stewardship:
  • Collect litter while chatting with passersby
  • Water flowers while connecting with city visitors
  • Sweep sidewalks and remind people about trash/recycling efforts
  • Report any issues related to safety, cleanliness or infrastructure
  • Strong interpersonal and communication skills; enjoys engaging with the public.
  • Ability to work independently and as part of a team.
  • Reliable, punctual, and committed to creating a welcoming environment.
  • High School Diploma or combination of education and experience required
  • Physically able to perform light maintenance tasks and remain mobile throughout the shift.
  • Ability to perform visual inspections of facilities and patrons
  • Ability to learn and educate the public about city guidelines, park ordinances, and other essential materials
  • Requires walking, standing, and light physical activity in various weather conditions.
  • Valid Driver?s License.
  • Previous experience in hospitality, customer service, or community engagement is a plus.
  • Security, safety, de-escalation techniques, hospitality, and customer assistance.
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