Visitor Control Center Clerk

NANA Regional Corporation • Tullahoma, TN

285d • Onsite

About The Position

The Visitor Control Center Clerk is a customer service position responsible for providing access credentials to visitors at Arnold Air Force Base, as well as identification cards (military ID and other common access cards) to base employees. This role involves conducting verification and issuing all Department of Defense (DoD) credentials to military personnel, retirees, dependents, DoD civilians, and base contractor personnel. The clerk will use Air Force systems to issue and update Common Access Cards (CAC), explain military ID policies, and maintain security for all DoD Forms used in producing base credentials.

Requirements

• Must be a U.S. Citizen to work at Arnold AFB.
• Must be able to obtain and maintain a Public Trust clearance.
• Must have a minimum of a High School Diploma or equivalent.
• Must be able to maintain qualification and authority to carry firearms.

Nice To Haves

• Two-year's work experience in a related position such as driver's license agency, bank teller, office assistant or similar setting dealing with the public.

Responsibilities

• Conduct verification and issue all Department of Defense (DoD) credentials to military, military retirees, and military dependents, DoD civilians and base contractor personnel.
• Use Air Force systems and workstations to issue the Common Access Card (CAC).
• Update CACs as necessary to reflect changes in personal information.
• Terminate CACs as necessary and execute revocation requests.
• Explain military ID policies and entitlements to customers.
• Issue other base access credentials to visitors such as vendors and test customers.
• Account for and maintain security for all DoD Forms used in producing base credentials.
• Verify, prepare and issue various types of entry and identification credentials.
• Responsible for protecting the privacy/confidentiality of personnel data.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED