INTERNAL ONLY Visiting Clinical Program Director

Action Behavior Centers•Austin, TX

1d•Remote

About The Position

This position will lead the Visiting BCBA Program under the supervision of the VP of Clinical Services. This is a director level role that will oversee the successful development and growth of the Visiting BCBA program with partnership from regional directors and market level leaders.

Requirements

Has at least 3 years of experience at ABC
Either currently or previously held an ABC role as: RCD (no minimum tenure) GCD (no minimum tenure) Sr. CD (minimum of 6 months) or HQ equivalent role (minimum of 6 months)
Demonstrates a strong working relationship with director and market level leaders
Demonstrates excellence through KPIs and core values
Has a strong understanding and experience partnering with leaders and key decision makers across departments
Friendly, genuine personality who enjoys helping others
Strong organization skills, independent motivation, reinforced by meeting goals
Accepts and applies feedback
Proficient in Google Suite and Salesforce

Nice To Haves

Experience in organizational behavior management strongly preferred
Experience in the delivery, training, or management of telehealth services

Responsibilities

Monitor hiring goals, interview candidates, and work closely with clinical talent advisors
Onboard and train Visiting BCBAs
Provide additional onboard training specific to telehealth (e.g., clinical practices, relationship building through telehealth, use of technology)
Continue training through monthly meetings, question answering, and one off skills training sessions
Oversee multi-state license priorities, timelines, followthrough, payment processing, and credentialing communication
Retrain and performance manage Visiting BCBAs
Monitor clinical KPIs and solicit center level feedback to develop goals with Visiting BCBAs
Identify and retrain on skill gaps, reinforce improvement, implement next steps in progressive discipline as needed
Provide RCDs and CDs guidance on reinforcement and performance strategies
Oversee annual performance reviews
Mediate conversations and facilitate action plans as concerns arise from the BCBA, CD, OM, RCD, or RDO
Delegate Visiting BCBA resources across markets and communicate decisions to regionals and Market Leaders
Manage travel arrangements and coordinate with travel leaders and finance to resolve travel related barriers
Partner with HR on Visiting BCBA leave of action, accommodations requests, and traveling parent benefits
Demonstrate flexibility as the needs of the program evolves
Respond and adjust behavior when feedback is provided
Assist with other projects when time permits