Visitation Monitor II

Family Service•San Antonio, TX

17d

About The Position

Visitation Monitor II QUALIFICATIONS: To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Requirements

High school diploma or GED equivalent
At least one (1) year of experience (either paid or volunteer) in a social service program or human services setting working with target population.
Experience in a position requiring face-to-face customer contact and resolving customer complaints in person required.
Experience working with families and children with diverse problems required.
Understands cultural differences and is sensitive to the implications of culture for service delivery.
State of Texas vehicle operator’s license and proof of liability insurance.

Nice To Haves

Actively pursuing an Associate’s or Bachelor’s degree desirable.
Fluent in English and Spanish (read, write, and speak) desirable.
Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation
Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.

Responsibilities

Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.
Manage the office in the absence of the Service Coordinator or Manager during non-traditional business hours, such as evenings, weekends, and holiday periods, as assigned.
Conduct intake interviews with custodial and non-custodial parents, schedule client visits and exchanges with corresponding staff coverage, and provide leadership to close cases as needed, if applicable.
Schedule and supervise Visitation Monitors and Parenting Education volunteers, interns and students, and provide an accounting for collected payments and corresponding receipts, if applicable.
Facilitate and record objective documentation of supervised parent/child visits and safe exchanges by assisting with child supervision; and ensure that sign in/sign out by custodial and non-custodial parents is completed as per agency policy.
Conduct and document observation and post-visit interviews with children as required for supervised safe exchanges, if applicable.
Intervene when parents engage in negative, destructive, or abusive behavior during supervised visits and terminate visits if the behavior persists after consultation with immediate supervisor.
Document all case activity and record all relevant incidents in the case file in a timely manner.
Maintain client confidentiality in accordance with agency Professional Practices and accreditation standards.
Take part in or testify, as a technical or professional representative, in court hearings in order to provide information on which the judge bases decisions such as custody, competence, out-of-home placement, and institutionalization can be made, if applicable.
Attend agency, departmental, program, team, and other staff meetings/trainings as required.
Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.
Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.
Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.