Vision Center Manager NL 1

Walmart•Topeka, KS

1d•Onsite

About The Position

The Vision Center Manager drives sales by ensuring effective merchandise presentation, competitive pricing, proper signing, and optimal inventory levels, while also budgeting, forecasting sales, and assessing economic trends and community needs. This role involves modeling, enforcing, and guiding Associates on excellent Customer/Member service to resolve issues within Company guidelines. The manager oversees and participates in community outreach programs and ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center. This includes analyzing reports, implementing asset protection and safety controls, conducting reviews, developing action plans, and directing Associates in maintaining confidentiality. A key aspect is providing supervision and development opportunities for Associates through hiring, training, mentoring, assigning duties, recognition, and fostering a belonging mindset. The manager ensures quality eyewear by consulting with customers, selecting products, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment. The role also upholds the Company's Open Door Policy, coordinates job-related activities, builds stakeholder relationships, supports business initiatives, sets goals, measures progress, identifies improvement opportunities, and promotes continuous learning. Furthermore, the manager is expected to embody Walmart's core values: Respect the individual (building high-performing teams, embracing diversity, creating a culture of belonging, attracting and developing talent), Act with Integrity (maintaining high ethical standards, modeling values, accountability, supporting regenerative company goals), Serve Our Customers and Members (customer-first approach, data-driven decisions, balancing priorities), and Strive for Excellence (curiosity, learning, calculated risks, continuous improvement, adopting new technologies).

Requirements

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Nice To Haves

Supervising Associates

Responsibilities

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, and instock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure Customer/Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.
Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing the Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.
Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.
Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO, including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)