Visa Specialist
About The Position
The position is the secondary contact for Visa Debit Cards and ATM services of the Bank. This includes liaison support between the Bank and various third-party vendors relating to these programs, including directly with Visa. The Visa Specialist assists in control over daily and monthly processes relating to the Debit Card Program and ATM’s, including, but not limited to, balancing, booking, reporting and error resolution, as well as customer inquiry and dispute processing. The Visa Specialist is involved in the daily General Ledger process, including subsequent analysis and balancing. The position also oversees other departmental functions and serves as a primary or backup for various other back office operational duties.
Requirements
- High School graduate or equivalent
- Minimum of two years of financial institution experience – back-office operations, or card program/ATM experience preferred
- Knowledge of computer operation and the ability to utilize the Bank’s software
- Strong attention to detail – Must be able to identify procedural and control weaknesses
- Ability to manage projects and meet deadlines, work independently
- Must show initiative, reliability and team orientated attitude
- Strong organization and problem-solving skills
Responsibilities
- Perform daily balancing and booking of Debit Card and ATM activity
- Coordinate meetings and support with third party vendors relating to Debit Cards and ATM’s
- Review and process customer disputed Debit Card activity to resolution
- Develop and/or run reports for Debit Card and ATM activity
- Review and report IRA, Sales Tax, and IOLA payments – remit funds as necessary
- Perform various functions relating to post-processing of the Bank’s General Ledger
- Review G/L reconciliations - coordinate issues with supervisor
- Prepare and/or conduct periodic review of various other reports
- Oversight of the Official Bank Check Program
- Liaison support with various other third-party vendors/processors of the Bank
- Develop detailed knowledge of the Bank’s products, services and general information, as well as a basic understanding of operation in other departments of the Bank
- Maintain interpersonal customer service skills – written and oral
- Successfully complete training programs as necessary
- Complete other tasks and special projects as assigned by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
