Virtual Visit Specialist - Remote in Multiple Locations
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About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The HouseCalls Virtual Visit team is responsible for ensuring members and practitioners can connect with their technology to successfully complete Virtual Visits. Virtual Visit Specialists (VVS) work with members over phone and video, prior to the Virtual Visit, to ensure they can connect the technology. VVS supports practitioners with trouble shooting the technology. They also and provide additional member and provider support. Virtual Visit Specialists place outbound calls manually and via an auto-dialer and receive inbound calls, in a call center environment. To help the member connect for the visit, Virtual Visit Specialists also interact with members and practitioners over video camera. This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 6:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 2 to 3 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. Training will be conducted virtually from your home. If you reside within a commutable distance of Maryland Heights, MO ; Eden Prairie, MN ; or Brentwood, TN, you will have the flexibility to work remotely* as you take on some tough challenges.
