Virtual Triage RN

City Medical Of Upper East Side, PLLC • New York, NY

274d • $41 - $55 • Remote

About The Position

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Requirements

• Associate Degree required; BSN preferred
• NY current state licensure as a RN
• Adult internal medicine experience required
• BLS Certified
• Completes competency skill checklist within first 3 months
• Excellent interpersonal and communication skills, both written and verbal
• Strong computer skills, EMR experience strongly preferred
• Ability to multi-task and handle desktops of more than 1 provider
• Prior medical office experience
• Excellent customer service skills
• Ability to plan, prioritize, and complete delegated tasks in a reasonable span of time
• Strong knowledge of EMR, computer programs, and good typing skills
• Excellent data entry skills
• Knowledge of Excel a plus
• Bilingual Spanish a plus

Responsibilities

• Review provider inboxes and schedule appointments
• Review medication refill requests and determine need for urgent renewal
• Respond to portal messages
• Triage patient calls to assess the severity of a patient's condition
• Obtain/review relevant medical history
• Direct patient to the most appropriate level of care based upon the information provided
• Communicate status of the patient to appropriate/affiliated provider or specialist
• Educate the patient/family on disease or symptom management
• Review labs/imaging for critical values and communicate findings with provider in a timely manner
• Administer vaccines and medications
• Manage the clinical functions and support the department in the absence of the Associate Clinical Manager
• Administer tests/procedures/treatments- EKG, nebulizer, urinalysis, urine cultures, rapid flu/strep/covid, throat culture/nasal swab, urinary catheterizations
• Assist physicians as needed with clinical procedures
• Knowledgeable of MA/LPN workflow
• Knowledgeable of vaccine schedules, medications, drug calculations
• Assist the manager with analyzing reports, gaps and recommends opportunities for improvement

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

What This Job Offers

• Education Level: Associate degree