Virtual Travel Agent

AAA-The Auto Club Group

23h•$45,000 - $80,000•Hybrid

About The Position

Join AAA- The Auto Club Group as a Virtual Travel Sales Agent and help clients plan unforgettable vacations! We’re looking for driven, people-focused sales professionals who want to grow in a fast-paced and exciting industry. Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Virtual Travel Agents receive 100% backing from one of America’s most trusted brands to include paid training Travel Partner Training Certifications provided Travel benefits for completing online training programs to include: Familiarization tours and cruises Membership to the International Airlines Travel Agent Network (IATAN) Benefits include: Hotel and car rental discounts and deeply discounted rates by cruise and tour partners ACG Travel’s Premier Membership with American Society of Travel Advisors (ASTA) Preferred Partner Member benefits with industry leading partners ACG Travel Expertise Development Trip Program Program provides Travel Advisors with first-hand travel experience of ACG’s strategic destinations and suppliers Company provided LEADS as well as the opportunity to sell to the existing membership base A DAY IN THE LIFE of a Virtual Travel Agent The Auto Club Group is seeking prospective Virtual Travel Agents engaged in selling travel to members and nonmembers utilizing professional selling skills. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. Actively pursues opportunities to establish and strengthen customer relationships through selling and consulting Supports all ACG Branded Products and Services in a professional and service-oriented manner. Work is done predominately in a remote, home office environment Conducts business with clients primarily through videotelephony – Teams, Zoom, Skype, etc., to establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings Achieve assigned travel, membership, and credit card sales goals Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services Prepare complex and/or large scale domestic and international travel packages Complete reservations and advise clients regarding documentation requirements Make necessary travel arrangements (i.e., reservations, collect money, and process documents) Receive and champion customer concerns through to resolution Enter company travel sales data into CRM system in accordance with company guidelines Follow up post-travel to confirm client satisfaction while building sustainable relationships Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements What it’s like to work for The Auto Club Group: Serve our members by making their satisfaction our highest priority Do what’s right by sustaining an open, honest and ethical work environment Lead in everything we do by offering best-in-class products, benefits and services ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable

Requirements

High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
2+ years Travel sales experience
Strong interpersonal, customer relationship and communication skills
Internet and social media savvy using internet sites for research and booking capabilities
Consultative selling skills and managing the sales process while prospecting, qualifying, developing, and closing new travel, membership, and credit card business
Ability to capture travel related information into the AAA ACG reservation/financial system
Ability to anticipate member needs and recommend or refer additional AAA products and services
Knowledge of Payment Card Industry Data Security Standards (PCI DSS) requirements
Various travel packages, products, and services including preferred suppliers and products to match customers appropriately with the travel packages, products, and services best suited to meet their requirements and exceed their expectations
Various travel systems to include airline reservation systems to book domestic/international air, car, and hotel, for example Travelport to book cruises, supplier websites to book tours and Agent Max to secure insurance
Airline rules, regulations, and travel protection insurance
Cancellation/change policies and penalties, World geography/language concerns/cultural concerns/events/holidays/currency
Credit, debit, prepaid, mobile wallet, as well as Europay, Mastercard and Visa (EMV) chip and Personal Identification Number (PIN) credit card use while traveling
Telecommunications, personal technology, and electrical power concerns while traveling
Domestic and international travel requirements for disease control
Travel safety and security best practices

Responsibilities

Actively pursues opportunities to establish and strengthen customer relationships through selling and consulting
Supports all ACG Branded Products and Services in a professional and service-oriented manner.
Conducts business with clients primarily through videotelephony – Teams, Zoom, Skype, etc., to establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings
Achieve assigned travel, membership, and credit card sales goals
Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services
Prepare complex and/or large scale domestic and international travel packages
Complete reservations and advise clients regarding documentation requirements
Make necessary travel arrangements (i.e., reservations, collect money, and process documents)
Receive and champion customer concerns through to resolution
Enter company travel sales data into CRM system in accordance with company guidelines
Follow up post-travel to confirm client satisfaction while building sustainable relationships
Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system
Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship
Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings
Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives
May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements

Benefits

Competitive base pay + commission + performance bonuses
Average annual earnings of $45,000 - $80,000 (varies based on experience, sales production, commissions on travel packages, etc.)
Unlimited Commissions on travel sales
Guaranteed Commission Payouts, We Invest in Your Success
Additional commissions on membership and credit card sales
Special Performance Incentives from ACG and Partners
Quarterly New Hire On-Pace Bonus
Offers a structured career path paired with an uncapped commission model- growth and earnings are performance driven.
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership Discounts, perks, and rewards and much more
Excellent opportunities to build a career path:
Pursue corporate leadership roles in the Distribution channel or elsewhere in the organization, such as:
Travel Sales Leadership
Field Sales Leadership
Learning & Development
Field Agent Support
Vendor & Product Development
Marketing