Virtual Store Support Operator

The eCommerce Phone Support Operator serves as the front-line representative for Advance Auto Parts, providing exceptional customer service to both customers and store team members. This role involves answering incoming calls, making outbound calls, and responding to emails, primarily focused on assisting customers with part fitment, order placement, shipment tracking, and billing inquiries. The operator is expected to navigate multiple computer applications efficiently to resolve customer concerns and enhance the overall shopping experience.