Virtual Service Representative

Inizio Engage • Yardley, PA

1d • Remote

About The Position

Inizio Engage has a long-standing partnership with a leading biotechnology company supporting an innovative migraine treatment portfolio across commercial and patient engagement initiatives. We are seeking performance-driven, collaborative professionals who excel in virtual customer engagement and field support. This role plays a critical part in reinforcing brand strategy, supporting access initiatives, and enhancing connectivity between healthcare providers and field teams. This is your opportunity to join Inizio Engage and support a top biotechnology company advancing care for patients living with migraine. What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2025) Certified Great Place to Work (2022, 2023, 2024 & 2025)

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years of pharmaceutical or B2B sales experience
• Previous virtual/contact center sales experience required
• Strong technical acumen
• Strong work ethic and ability to build rapport quickly
• Positive attitude and adaptability
• Open to and actively solicits feedback for professional growth

Responsibilities

• Support field teams in executing approved commercial strategies and campaign initiatives.
• Engage healthcare professionals via phone and virtual platforms to reinforce product access pathways and specialty pharmacy distribution processes.
• Assist with transition initiatives from retail to specialty pharmacy partners to improve product acquisition within healthcare settings.
• Serve as a consistent virtual presence that builds rapport, strengthens relationships, and expands connectivity across stakeholders.
• Leverage customer networks, digital tools, and CRM platforms to enhance reach and engagement.
• Accurately document interactions, insights, and follow-up actions in accordance with client policies and compliance standards.
• Maintain productivity metrics aligned with program objectives.
• Demonstrate thorough knowledge of the migraine product portfolio, access landscape, and approved promotional materials.
• Successfully complete all required product and compliance training (self-study, testing, virtual and/or in-person training).
• Collaborate closely with Virtual Sales Managers, Field Regional Sales Managers, and Field counterparts to ensure aligned execution.
• Support the execution of commercial strategies in compliance with FDA regulations, Federal Healthcare Program requirements, and client policies.

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2025)
• Certified Great Place to Work (2022, 2023, 2024 & 2025)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level