Virtual Sales Manager - New Customer Acquisition & Re-engagement

Univar Solutions•The Woodlands, TX

47d•Remote

About The Position

The Virtual Sales Manager will lead a high-performing team responsible for converting identified leads into new transacting customers and re-engaging former customers to restore active relationships. This role requires a dynamic leader who excels at motivating teams, innovating processes, driving adoption of best practices, and fostering excellent collaboration and cross‑team communication. A key responsibility of this role is to build, maintain, and continuously refine a scalable sales playbook that maximizes team output and ensures consistent, repeatable success.

Requirements

Bachelor´s degree
Proven experience in sales leadership within a high‑velocity or lead‑driven environment.
Strong leadership capabilities with demonstrated success in coaching and developing teams.
Proven ability to build and implement sales playbooks and drive adoption within teams.
Excellent communicator with strong collaboration skills and the ability to build alignment across functions.
Data‑driven mindset with the ability to translate insights into action.

Responsibilities

Lead, coach, and inspire a team of virtual sales associates focused on new customer acquisition and former customer reactivation.
Build a high-performance culture through regular coaching, performance management, and development planning.
Foster accountability, collaboration, and continuous improvement within the team.
Design and build a comprehensive Sales Playbook documenting workflows, outreach strategies, messaging frameworks, qualification criteria, and performance expectations.
Continuously refine the playbook using performance data, field insights, and cross‑team feedback.
Ensure consistent adoption of the playbook across the team and partner functions.
Drive operational excellence by standardizing best practices and removing inefficiencies.
Oversee and optimize strategies that convert qualified leads into transacting customers.
Ensure associates follow structured outreach processes and use effective engagement techniques outlined in the playbook.
Monitor funnel metrics and use insights to improve conversion approaches.
Develop and refine processes for contacting and reactivating former customers.
Guide associates in crafting tailored outreach based on customer history and signals.
Track and improve reengagement and reactivation metrics, integrating successful tactics back into the playbook.
Identify workflow gaps and implement process improvements that drive efficiency and scalability.
Partner closely with marketing, operations, analytics, and product teams to enhance lead flow, messaging, enablement materials, and reporting.
Promote strong cross‑team communication to ensure alignment and maximize impact across functions.
Monitor KPIs related to lead conversion, productivity, reactivation, and pipeline health.
Provide regular insights and actionable recommendations to senior leadership.
Quickly implement corrective actions when targets are at risk.