Virtual Safety Companion - Blue Ash Corporate Office

Mercy Health•Cincinnati, OH

50d•Onsite

About The Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Requirements

BLS Basic Life Support (required within 3 months of hire)
Communicate with hospital staff and respond quickly to patient behavioral changes
Monitoring multiple patients at one time and remain alert at all times while on duty
Function in stressful and emergency situations
Record & communicate patient status or behaviors
Basic data analysis
Ability to use discretion and courtesy when working with patients, visitors, and staff
Basic computer operation skills and ability to learn new skills
Microsoft windows
Multitasking
Prioritize multiple situations
Attention to detail
Critical thinking
Active listening
Follow procedures in emergency and high stress situations
Take direction from staff and clinical/operational leadership
Communication with family members
Teamwork
Conflict resolution
Relationship building
HIPPA
Medical Terminology

Nice To Haves

Patient care experience
Previous hospital environment experience

Responsibilities

Provides continuous observation of assigned patients through a one-way camera and two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation
Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
Seeks help as soon as possible when patient appears to pose a threat to self or others
Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
Provides patients with explanations as needed, but does not counsel or provide opinions
Demonstrates efficiency in following documented workflows
Provides high level customer service to all patients, patient's family, visitors, bedside provider and employees
Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
Uses professional communication, verbal and written, at all times
Participates in patient escalation discussions
Promotes safety and protects the dignity of the observed patient.
Communicates effectively with patients using a microphone and headset
Demonstrates efficiency in multi-tasking
Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles
Performs other duties, when there is a low volume of observable patients, under the direction of a nurse

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

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