Virtual Reservations Agent (Remote)

Makers Air•Fort Lauderdale, FL

2d•Remote

About The Position

Makers Air is seeking a friendly, detail-oriented Virtual Reservations Agent to join our team remotely. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience and ensuring every passenger enjoys a smooth and efficient booking process. In this fully remote role, you will handle a high volume of inbound reservation calls, assist customers with booking flights, provide accurate travel information, and help resolve reservation-related inquiries. You will also route calls to the appropriate departments when needed to ensure passengers receive timely assistance. This position is ideal for someone who thrives in a fast-paced aviation environment, enjoys speaking with customers, and takes pride in delivering high-touch service over the phone.

Requirements

2–4 years of experience in hospitality, aviation, travel, or call center customer service preferred.
High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field is a plus.
Experience handling high-volume phone environments strongly preferred.
Knowledge of travel to the Bahamas and Out Islands preferred.
Experience with aviation reservation systems strongly preferred.
Strong attention to detail with the ability to accurately manage fares, fees, and reservations.
Excellent communication, customer service, and problem-solving skills.
Ability to remain professional and efficient in a fast-paced, phone-based environment.
Proficiency in Microsoft Office; additional languages a plus.
Knowledge of FAA and TSA regulations, or willingness to learn.
Comfortable learning new systems and working independently in a remote environment.

Responsibilities

Provide exceptional customer service via phone and email in a remote environment.
Manage a high volume of incoming reservation calls from passengers.
Assist customers with new flight reservations, itinerary changes, cancellations, and general inquiries.
Provide accurate information regarding schedules, fares, policies, baggage guidelines, and services.
Create, update, and manage reservations with a high degree of accuracy.
Process payments and issue booking confirmations.
Resolve reservation-related questions and customer service issues in a professional and timely manner.
Route calls to appropriate departments such as freight, operations, or customer service when needed.
Coordinate with internal teams to ensure a smooth and seamless passenger experience.
Maintain accurate passenger and reservation records within the reservation system.