To assist our guests in a courteous and professional manner in all related functions of the Drury Hotels Reservation Center. To maintain a high standard of service and hospitality at all times and to maximize revenue.
Assist guests in a courteous and professional manner.
Maintain a high standard of service and hospitality.
Maximize revenue through effective guest service.
Ability to take written and verbal direction.
Ability to relate to the public and Drury team members in a warm, friendly, and professional manner.
Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
Thorough knowledge of Drury Hotels' policies and procedures for guest service.
Ability to operate a computer.
Ability to use the Drury Spirit Reservation Process.
Knowledge and skill equivalent to four years of high school.
Experience working with the public in a service industry.
Quarterly bonuses based on hotel results.
Flexible scheduling.
Paid time off.
Hotel discounts and free room nights.
Mentorship and cross-training.
Development plans and management training.
Medical, dental, vision, prescription, life, and disability insurance.