Virtual Relationship Manager - C&IB

PNC • Birmingham, AL

1d • Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Virtual Relationship Manager within PNC's Commercial Banking organization, you will be based in Birmingham, AL; Mobile, AL; Raleigh, NC; Charlotte, NC; Jacksonville, FL; or Fort Lauderdale, FL. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion. Commercial Banking provides financial services, both in and out of PNC's branch footprint, to companies with sales from $5 million to $50 million. You will be a trusted advisor within a fast-paced, ever-changing environment. Your ability to identify and cultivate relationships will support building networks within the marketplace. You will serve as a strategic partner to clients by adding value and providing best-in-class products and business solutions. Your dedication to growing your portfolio through new and innovative approaches, while embracing continuous opportunities for improvement, will support you and your team's success. In addition, utilizing technology platforms to prospect, network and communicate will differentiate you from other bankers within the industry. VRM’s will generally manage any commercial banking clients in the $5-50MM segment that have limited lending needs. VRM’s work within a regional geography and generally cover the markets within their specific region. The VRM’s will generally work with clients virtually and have conversations over the phone, or through email in lieu of in-person meetings. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Virtual Relationship Manager is a hub-based sales position working within multiple markets. This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage new and existing clients. This role works with clients with basic levels of risk and complexity of needs. This role is responsible for new client acquisition as well as growing share of wallet with existing clients.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• Certifications are often desired.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Client Outreach
• Content Development
• Credit Products
• Customer Engagement
• Customer Loyalty
• Customer Solutions
• Identifying Sales Opportunities
• Small Businesses

Responsibilities

• Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services.
• Provides ideas and insights based on understanding of the clients needs and their financial well-being while focusing on increasing client engagement and loyalty.
• Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients.
• Coordinates the implementation and documentation of non-credit products and services.
• Actively call on internally generated lists of targeted prospective clients.
• Leverages knowledge of the industry and market to prioritize efforts.
• Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Collaborates with Virtual RM team to share best practices and opportunities.
• Leverages corporate sales development partners to engage in effective client and prospect outreach.
• Coordinates with market Relationship Managers and Market Leaders to transition larger relationships or more complex clients, as appropriate.
• Utilizes technology to enhance client engagement and loyalty through multiple channels of communication.
• Effectively manages risk/return in accordance with PNC's risk profile and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees