Virtual Project Coach

Afni, Inc.

8h • $44,000 - $50,000 • Remote

About The Position

We are hiring Project Coaches to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. Position is work-at-home. Candidates who live within 60 miles from 7810 E Escalante Rd. Tucson, AZ 85730 will be considered for an onsite position.

What you will be doing:

Work with a team of people and help them get the most out of their natural talents.
Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

Requirements

• High school diploma or equivalent and previous supervisory experience in a call center environment.
• Ability to communicate direction in a clear and concise manner
• Possess a strong customer service background with the ability to drive results for your team.
• Possess strong leadership and relationship skills.
• Have a naturally positive attitude.
• Know your way around Microsoft Office products.
• Are a problem-solver with a genuine desire to help people be successful.
• Can work on more than one thing at a time and know how to prioritize.
• Are ready to be part of a team and contribute to Afni's success.

Responsibilities

• Work with a team of people and help them get the most out of their natural talents.
• Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
• Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
• Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
• Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
• Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees