Virtual Program Coordinator

The OCD & Anxiety Treatment Center • South Jordan, UT

1d • Onsite

About The Position

The Virtual Program Coordinator is responsible for managing the operational functions of the Facility/Clinic and ensuring standards are met for the environment of care. These duties include but are not limited to greeting clients, touring, and scheduling prospective clients, checking in clients, overseeing staffing shifts and effective resource utilization, managing the training of front office staff and BHTs as needed, answering phones, handling company inquiries, collecting co-payments, filing, organizing documents, maintaining adequate inventory, managing vendors/contracts and other clerical or maintenance duties. They provide support to management and employees by assisting in daily office needs and the performance of the companys general administrative/clinical activities. The Virtual Program Coordinator will have regular meetings with the leadership of the clinic to ensure Quarterly and Annual KPIs are met. OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

Requirements

• Bachelor's degree or 3-5 years of experience in a related field
• 2+ years of management experience in a medical practice management role
• Professional presentation, team orientated, flexibility with management style
• Proficient knowledge of computers, including Microsoft Word, Excel, and other computer software
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Organized, detail-oriented, takes initiative, and completes job responsibilities independently
• Ability to multitask, problem-solve, and have strong written and verbal communication skills
• Upholds the OCD Anxiety Centers values
• Thrives in a changing work environment including inside, outside, and loud noise level

Nice To Haves

• Billing and insurance experience

Responsibilities

• Manages the workflow, time cards, time off requests, training, development, performance, and disciplinary actions of front office staff and Behavioral Health Technicians (as needed)
• Assists BHTs Supervisor with onboarding, new hiring, and coordination of training BHTs
• Manages BHT scheduling and ensures all staff maintain weekly FTE average of .75 or higher until BHT supervisor is hired, then supports BHT supervisor
• Manages the bed management system and works directly with the Program Director and Admissions Manager to ensure a smooth transition for admitting clients.
• Manages new client scheduling with clinicians and the bed management system.
• Assists with consistent auditing and training on the floor to ensure clinical quality is upheld
• Assist the clinical floor with facilitating client groups in an event of low staff-to-client ratios
• Monitors productivity and provides constructive feedback and coaching in verbal and written form
• Completes all Train the Trainer coaching and responsibilities
• Implements leadership-directed changes with positivity and thoughtfulness
• Assumes incident commander role as needed
• Maintains a reconcilable company credit card per company protocols
• Facilitates a welcoming culture with clients, staff, vendors, and community by phone and in person
• Facilitates and assists with building maintenance and maintaining an environment of care in compliance with JCAHO and State requirements
• Takes an active role in supporting and modeling OCD Anxiety Centers business processes that are both current and in development while supporting and cultivating a positive culture on their team
• Assists with new employee hiring and onboarding
• Manages the front office operations and building security
• Manages facility supplies, inventory, cleaning, safety, maintenance, and overall presentation of the facility
• Manages and coordinates with contractors and vendors
• Assists in clinical tours as needed
• Manages customer service complaints and grievances
• Learns and practices de-escalation techniques (may occasionally be exposed to high-stress environments

Benefits

• A competitive base salary
• 401k match
• Core benefits: medical/dental/vision, with the company contribution to medical benefits for employee
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days (120 hours) of Paid Time Off, 5 days (40 hours) of Sick Time, and 9 days (72 hours) Company holiday pay
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level