Virtual Personal Banker

Firefighters First Credit Union • Henderson, NV

404d • Remote

About The Position

The Virtual Personal Banker position at Firefighters First Credit Union is a remote role focused on delivering exceptional service to members of the credit union. The role involves addressing member inquiries, resolving issues, and promoting financial products and services to enhance the financial well-being of the firefighter community. This position is integral to the Virtual Branch, supporting the credit union's mission of building trusting relationships with its members.

Requirements

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• High School Diploma or GED.

Responsibilities

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Benefits

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage.
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%.
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program.
• Pet Insurance
• 3 weeks of PTO annually including 2 ½ days of float time.
• 9 paid holidays plus 2 half days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees