Monitor Tech Assistant Virtual Patient Observer FT Days

Trinity Health

3d

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers. Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines Join the MercyOne Family! We are looking to hire a Virtual Patient Observer. As a Virtual Patient Observer at MercyOne, you will provide constant, real-time video monitoring for patients in need of continuous monitoring in order to enhance patient safety. Patients identified as those who are at high risk for fall, are confused, or are ambulatory patients at risk for injury. Serves as the first line of action to verbally redirect the patient from engaging in at risk behaviors and communicates with the nursing staff directly if the patient requires assistance, as needed. Monitors, records and communicates patient activity. Schedule: 12-hour shifts; 7:00 AM – 7:30 PM; rotating weekend and holidays

Requirements

• High School Diploma or GED preferred and 16 years of age.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

Nice To Haves

• Previous health care experience, including remote cardiac or fall monitoring experience, desired.
• Well organized, efficient multi-tasker able to prioritize simultaneous situations.

Responsibilities

• Promptly recognize patients discomfort and at-risk behaviors, respond, and report as appropriate.
• Monitors patients’ mobility speaks directly with patients to encourage them to stay in bed as well as preventing patients from falling from bed.
• Effectively escalates notification process to appropriate staff as necessary by seeking assistance from the hospital nurse when patient is in need, communicating directly and effectively with unit staff in the event that a patient is at risk for a fall, and also activates established protocol immediately in the event that a patient fall is imminent.
• Provides excellent customer service to all patients, staff, physicians, and family members.
• Performs clerical duties (i.e., maintains accurate and up-to-date department logs/records, answering phones, intercom, notify the assigned nurse).
• Identifies interventions to maintain patient privacy.

Benefits

• Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
• Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees