Virtual Patient Companion

CommonSpirit Health•Phoenix, AZ

1d•Remote

About The Position

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system. Job Summary and Responsibilities This position is responsible for continually monitoring patients that have been identified as being at high risk of falling, elopement, illicit drug / alcohol use, disoriented/demented, pulling out lines/tubes and/or other areas of potential concern. The Travel Patient Companion monitors patients located in multiple CommonSpirit Health facilities across the United States. The patients have been identified as requiring observation on a continual basis in order to quickly identify circumstances that could impact their ongoing safety and care. Monitoring is executed from a CommonSpirit Health System Office, utilizing live non-recorded streaming video equipment to ensure that patients are interacting with the environment in a safe and appropriate manner at all times. As a travel patient companion, you will have the ability to travel across CommonSpirit Health to provide your expertise when staffing needs arise. Work Requires: ● Ability to accurately recognize signs of patient agitation, impulsiveness, pulling at lines/tubes, and/or illicit drug or alcohol use ● Capacity to take appropriate action and follow established protocols of notifying staff of patient safety concern(s) identified ● Ability to establish and maintain effective communication channels with patients, colleagues, and bedside direct patient care staff. ● Reporting potentially dangerous changes in patient behavior, and escalating communications as necessary using established protocols and best judgment. ● Knowledge of, or ability to learn, procedures, equipment, and terminology applicable to the operations of the assigned work unit An Incumbent: ● Monitors patients utilizing video observation platforms, and telecommunication tools ● Follows proper channels of communication in handling routine and emergency situations ● Follows established protocols/procedures ● Has awareness of and strives to improve department metrics ● Represents the core values of CommonSpirit Health during all interactions Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms ● Maintains continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings; initiates communication with patients as appropriate. ● Communicates with bedside staff in a timely, professional, and courteous manner. ● Reports camera disruption or obstructions to the patient care team in a timely manner. Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines ● In response to observed changes in patient behavior, notifies care staff of: ◦ Increased agitation; ◦ Interacting inappropriately with care tools (e.g. IV pumps, lines, drains or airways); ◦ Attempts to leave bed/chair, etc; and ◦ Concerns for patient safety. ● Identifies inappropriate behavior from patient visitors and notifies care staff. ● Identifies and requests corrective action to be taken to address obstructed camera view. Initiates timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort ● Quickly notifies bedside care staff of changes using phone, communications system, cell phone, other communication device as necessary, or STAT alarm. ● Communicates with the patient/family in the room, quickly, professionally and with courtesy and kindness. ● Communicates any sub-optimal viewing conditions to bedside staff, suggests corrective action and determines whether a patient can be safely observed. Documents observations and subsequent actions taken to maintain timely and accurate record ● Documents calls to care providers, or use of STAT alarm ● Documents and reports adverse events using the IRIS system. ● Documents and reports system and/or equipment malfunctions to the appropriate party. Maintains professionalism ● Establishes and maintains effective working relationships ● Maintains a neat and organized work environment; orders, stocks and replenishes supplies and equipment as necessary ● Handles incoming, outgoing and internal communications with courtesy and professionalism ● Participates in quality assurance/improvement initiatives and activities; participates in growth opportunities. ● Complies with CommonSpirit Health’s core values

Requirements

High School Graduate, upon hire or High School GED, upon hire
1-3 years 2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.), upon hire , upon hire
Ability to accurately recognize signs of patient agitation, impulsiveness, pulling at lines/tubes, and/or illicit drug or alcohol use
Capacity to take appropriate action and follow established protocols of notifying staff of patient safety concern(s) identified
Ability to establish and maintain effective communication channels with patients, colleagues, and bedside direct patient care staff.
Reporting potentially dangerous changes in patient behavior, and escalating communications as necessary using established protocols and best judgment.
Knowledge of, or ability to learn, procedures, equipment, and terminology applicable to the operations of the assigned work unit

Responsibilities

Monitors patients utilizing video observation platforms, and telecommunication tools
Follows proper channels of communication in handling routine and emergency situations
Follows established protocols/procedures
Has awareness of and strives to improve department metrics
Represents the core values of CommonSpirit Health during all interactions
Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms
Maintains continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings; initiates communication with patients as appropriate.
Communicates with bedside staff in a timely, professional, and courteous manner.
Reports camera disruption or obstructions to the patient care team in a timely manner.
Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines
In response to observed changes in patient behavior, notifies care staff of: ◦ Increased agitation; ◦ Interacting inappropriately with care tools (e.g. IV pumps, lines, drains or airways); ◦ Attempts to leave bed/chair, etc; and ◦ Concerns for patient safety.
Identifies inappropriate behavior from patient visitors and notifies care staff.
Identifies and requests corrective action to be taken to address obstructed camera view.
Initiates timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort
Quickly notifies bedside care staff of changes using phone, communications system, cell phone, other communication device as necessary, or STAT alarm.
Communicates with the patient/family in the room, quickly, professionally and with courtesy and kindness.
Communicates any sub-optimal viewing conditions to bedside staff, suggests corrective action and determines whether a patient can be safely observed.
Documents calls to care providers, or use of STAT alarm
Documents and reports adverse events using the IRIS system.
Documents and reports system and/or equipment malfunctions to the appropriate party.
Establishes and maintains effective working relationships
Maintains a neat and organized work environment; orders, stocks and replenishes supplies and equipment as necessary
Handles incoming, outgoing and internal communications with courtesy and professionalism
Participates in quality assurance/improvement initiatives and activities; participates in growth opportunities.
Complies with CommonSpirit Health’s core values