Virtual Patient Access Coordinator

Inizio Engage • Yardley, PA

1d • Remote

About The Position

Inizio Engage has a long-standing partnership with a pharmaceutical company, across our Inizio Engage business to provide services to patients allowing access to care. The Virtual Case Manager provides services to patients allowing access to care for prescribed medications. This role involves communicating with patients, physicians, and pharmacies to facilitate access to care on behalf of clients. You will be part of a patient access team, managing the patient experience from start to finish by providing services such as benefits investigation, program information, eligibility, reimbursement support, and general resources. Communication with third parties will be necessary to obtain benefits verification, enroll patients in copay support, and transfer them to patient assistance programs. The ideal candidate possesses extreme customer empathy, experience in patient care/healthcare case management and engagement, and excellent software navigation skills. Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. Our passionate, global workforce leverages local expertise, diverse skills, data, science, and technology to deliver bespoke engagement solutions. Our mission is to partner with clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need. We operate with values including empowering everyone, rising to the challenge, working as one, asking 'what if', and doing the right thing. Inizio Engage comprises over 7,000 experts working in more than 20 countries, dedicated to challenging conventional thinking to empower people to make better health decisions and enhance treatment outcomes globally. Inizio Engage is an equal opportunity employer.

Requirements

• Bachelor’s degree required.
• Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management and knowledge of medical or pharmaceutical terminology.
• Experience with health insurance and Rx reimbursement.
• Understand HIPAA and privacy laws and requirements and maintain patient confidentiality
• Experience with Adverse Event and Product Quality Complaint reporting
• Maintain compliance with program business rules, standard operating procedures, and guidelines
• Outstanding case management is required
• Passionate about learning and able to share/communicate that passion to others
• Exhibit collaboration and follow up is necessary
• You must demonstrate the ability to work in a dynamic and culturally diverse workplace.

Responsibilities

• Serve as a patient advocate on behalf of the patient to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments across HCP office, payer, and specialty pharmacy.
• Understand a patient’s support needs and interaction preferences to deliver a seamless, tailored patient experience that helps each patient complete their treatment as prescribed by the HCP (Healthcare Professional).
• Provide support to patients and HCPs (Health Care Professional) throughout the prior authorization and appeals processes.
• Educate providers and patients on relevant payer policies to help ensure patients can start and stay on therapy.
• Provide support to each assigned patient about their coverage status while maintaining accurate information in the designated computer system to support data integrity of information relayed to customers and clients.

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level