Virtual Member Service Representative I (Hybrid)

Atlantic Federal Credit Union • South Portland, ME

15h • Hybrid

About The Position

Are you ready to build a bright future in Maine’s banking industry? Take your career to the next level with an organization that prioritizes your professional growth and development.

Atlantic Federal Credit Union, Maine’s leading credit union, seeks a Virtual Member Service Representative highly motivated to deliver a unique personalized experience through our Digital and Video channels. Successful candidates with excellent communication and problem-solving skills will join a virtual team focused on strengthening our industry-leading member service.

At Atlantic, our employees have built a high achievement/high support culture, and we are looking for more people to help shape and influence our future.
If you have a desire to deliver exceptional customer service, then Atlantic Federal Credit Union has an opportunity for you. We help our members do better every day and we are ready to add to our team.
Atlantic is proud to be an Equal Opportunity Employer

Requirements

• One to three years of similar or related experience.
• Proficiency in Microsoft suite of products, including: Excel, Word, and PowerPoint preferable.
• Ability and willingness to learn new systems and programs.
• Strong attention to detail.
• Note: Required Saturday rotation coverage.

Nice To Haves

• Previous experience in financial institutions a plus.

Responsibilities

• Assist in completing transactions, including opening new personal and business accounts, referring consumer, real estate and commercial loans.
• Identify loan needs and opportunities for new and existing members. Act as a key team player in member service by uncovering new opportunities during all member interactions.
• Assist in account maintenance, which can include stop payments, check orders, address changes, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed